Planner Integration Not Working Properly

[ngentile]

Up until a week ago, my team was able to create new plans and toggle back and forth between old plans. We use this daily, and it seems as though it now only recognizes one previously existing plan (that isn't even associated with our group) and cannot find previous. I can find them all without any issues via web, just not through the Planner app on Teams. Please help, as this is a huge feature my team uses daily. 

[#2]

Please, open a support ticket in case you don't have done yet. Also share ticket ID here.

[#3]

I am unable to create a support ticket with my account - please advise how I can escalate this, thank you!

[#4]

Hi Juan - this issue still exists, and I am unable to make a support ticket.

[#5]

Hello Juan,

please login to this site  https://support.microsoft.com/en-us/getsupport

and then search for Teams 

Choose MS Teams

Hope this helps , let me know if you cant do it. I will be able to place it.

[#6]

Would you be able to open the ticket for me? I am unable to get to the screen you are showing me. Thank you so much!

[#7]

Sure @ ngentile,
I will create the ticket and followup this for you.
Please let me know if that works.

Thanks,
Thuayavan
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[#8]

Yes, thank you so much! Much appreciated.

[#9]

ngentile,
Are you using Free Teams version or Teams as part of an Office 365 subscription? In the last case, the support tickes can be opened by an admin in your organization