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PSTN calls from VoIP handset not logged in Teams app's "Call History"

%3CLINGO-SUB%20id%3D%22lingo-sub-360061%22%20slang%3D%22en-US%22%3EPSTN%20calls%20from%20VoIP%20handset%20not%20logged%20in%20Teams%20app's%20%22Call%20History%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-360061%22%20slang%3D%22en-US%22%3E%3CP%3EWe're%20a%20full-teams%20org%2C%20O365%20all%20in%20cloud%2C%20with%20PSTN%20calling%20plans.%20Org-wide%20have%20been%20Upgraded%20to%20Teams%20Only%20-%20Skype%20is%20not%20in%20use.%20Clients%20are%20using%20a%20mix%20of%20Teams%20app%20desktop%2Fmobile%2C%20as%20well%20as%20physical%20handsets%20(Polycom%20VVX%20models)%2C%20all%20up-to-date%20as%20far%20as%20firmware%20and%20apps%20go.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EWe're%20finding%20that%20calls%20placed%20with%20the%20Polycom%20VVX%20handsets%20are%20never%20logged%20in%20the%20Teams%20app's%20(both%20web%20and%20desktop)%20%22Call%20History%22%2C%20despite%20them%20being%20a%20full%20Teams-Only%20org.%26nbsp%3B%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20expect%20that%20if%20a%20PSTN%20call%20is%20placed%20in%20a%20Teams-only%20org%2C%20regardless%20of%20which%20client%20device%20is%20placing%20the%20call%20(even%20from%20these%20so-called%20%22Teams-ready%22%20VoIP%20handsets)%2C%20that%20it%20should%20be%20logged%20as%20such%20in%20the%20Teams%20app%20call%20history%2C%20but%20they%20are%20not.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EInterestingly%2C%20however%2C%20these%20calls%20are%20properly%20logged%20in%20the%20Teams%20admin%20User%20Reports%2C%20per%20user%2C%20so%20it%20seems%20like%20either%20a%20bug%20or%20missing%20functionality%20for%20them%20to%20be%20absent%20from%20the%20Teams%20app.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBefore%20I%20go%20submit%20a%20bug%20report%2C%20can%20anyone%20else%20confirm%2Fcontradict%20what%20I'm%20seeing%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3CP%3EBob%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-360061%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-360501%22%20slang%3D%22en-US%22%3ERe%3A%20PSTN%20calls%20from%20VoIP%20handset%20not%20logged%20in%20Teams%20app's%20%22Call%20History%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-360501%22%20slang%3D%22en-US%22%3E%3CP%3EI%20understand%20that%2C%20however%20these%20calls%20do%20manage%20to%20get%20logged%20in%20the%20Teams%20admin%20interface%20(Users-%26gt%3BCall%20History)%2C%20so%20that%20to%20me%20means%20Teams%20knows%20about%20them%20already%2C%20regardless%20of%20how%20or%20from%20which%20device%20they%20were%20placed.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20I%20would%20naively%20conclude%20that%20it's%20an%20Teams%20app%20issue%2Flimitation%20-%20surely%20one%20should%20expect%20that%20the%20call%20history%20that%20is%20displayed%20in%20the%20Teams%20log%20in%20Teams%20admin%20should%20match%20the%20Call%20history%20displayed%20in%20the%20app.%20The%20phone%2C%20as%20far%20as%20it's%20%22firmware%22%20goes%20already%20seems%20to%20be%20doing%20what%20it%20should%20be%20doing%2C%20because%20its%20calls%20are%20properly%20logged%20in%20Teams%20admin%20call%20history%20(not%20just%20in%20Skype%20legacy%20admin).%20Those%20call%20log%20entries%20simply%20are%20not%20making%20it%20into%20the%20App%20for%20some%20reason.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-360472%22%20slang%3D%22en-US%22%3ERe%3A%20PSTN%20calls%20from%20VoIP%20handset%20not%20logged%20in%20Teams%20app's%20%22Call%20History%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-360472%22%20slang%3D%22en-US%22%3EThose%20devices%20aren't%20native%20Teams%20clients%20yet%2C%20so%20my%20guess%20until%20they%20upgrade%20to%20the%20Teams%20firmware%20(if%20they%20even%20are%3F)%20they%20wont'%20show.%20The%20existing%20phone%20firmware%20last%20I%20used%20my%20vvx's%20still%20use%20Skype%204%20Business%20backend%20for%20the%20phones%20even%20in%20Teams%20Only.%20Hence%2C%20why%20when%20you%20pickup%20your%20phone%2C%20your%20presence%20doesn't%20change%20etc.%3C%2FLINGO-BODY%3E
Frequent Contributor

We're a full-teams org, O365 all in cloud, with PSTN calling plans. Org-wide have been Upgraded to Teams Only - Skype is not in use. Clients are using a mix of Teams app desktop/mobile, as well as physical handsets (Polycom VVX models), all up-to-date as far as firmware and apps go.

 

We're finding that calls placed with the Polycom VVX handsets are never logged in the Teams app's (both web and desktop) "Call History", despite them being a full Teams-Only org. 

 

I would expect that if a PSTN call is placed in a Teams-only org, regardless of which client device is placing the call (even from these so-called "Teams-ready" VoIP handsets), that it should be logged as such in the Teams app call history, but they are not.

 

Interestingly, however, these calls are properly logged in the Teams admin User Reports, per user, so it seems like either a bug or missing functionality for them to be absent from the Teams app. 

 

Before I go submit a bug report, can anyone else confirm/contradict what I'm seeing?

 

Thanks,

Bob

2 Replies
Those devices aren't native Teams clients yet, so my guess until they upgrade to the Teams firmware (if they even are?) they wont' show. The existing phone firmware last I used my vvx's still use Skype 4 Business backend for the phones even in Teams Only. Hence, why when you pickup your phone, your presence doesn't change etc.

I understand that, however these calls do manage to get logged in the Teams admin interface (Users->Call History), so that to me means Teams knows about them already, regardless of how or from which device they were placed.

 

So I would naively conclude that it's an Teams app issue/limitation - surely one should expect that the call history that is displayed in the Teams log in Teams admin should match the Call history displayed in the app. The phone, as far as it's "firmware" goes already seems to be doing what it should be doing, because its calls are properly logged in Teams admin call history (not just in Skype legacy admin). Those call log entries simply are not making it into the App for some reason.

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