08-07-2019 11:43 AM
08-07-2019 11:54 AM
08-07-2019 12:16 PM
08-07-2019 12:27 PM
@Christopher Hoard We will run a pilot in the company in September 2019. We have 50 users with an Office 365 E3 + Phone System license. Among them there are 5 receptionists. My concern is that they receive an external call and need to forward it to a user who does not have a Phone System (Office 365 E3 license only).
We plan to have 400 users with Phone System. In total in the company we are more than 1,300.
08-07-2019 11:30 PMSolution
08-08-2019 03:46 AM
From how I think this should work, is that if you have one user who has Phone system license and they get a call and transfer to another user, the other user don't need it.
If you use AA and CQ, the users who get those calls does not need to have Phone system to answer the calls.
The AA need to have "virtual user - phone system" for the resource users, but the CQ resource user don't need to be licensed with anything because it use the sip address to transfer the call.
08-08-2019 07:38 AM
09-11-2019 02:03 AM
@bennyplasencia My understanding is that you can get away with using a Resource Account with a Phone System - Virtual User licence... then have these going to a Call Queue and the users dont need a Phone System licence... or direct to the reciptionist but the reptionist will require a Phone System licence.. I havent tested but believe you can do an Teams Transfer from the PSTN call so other users wouldnt need a Phone System licence. Obviously the people without a Phone System licence wont be able to call out.