Our company just started using Teams, notification question.

[Scott_Bradley_101]

Hello, 

We are a fairly hyper connected management team. Monitoring our cell phones, desk phones, emails, Skype and now Teams.  However when my manager asked a question in our Team channel I don't get any Red notification in the desktop app. I often have to keep going back to the chat group to see "oh, he asked a question an hour ago" and I didn't respond. 

I have all my notifications lit up in settings (banner and email), yet I have never gotten an email, but more important, I need the notification flag to pop up.  Does my manager have to address everyone in the group by the @ name in order for us to know he asked something? 

Thank

[#2 · Accepted solution]

Hi,

Yes, your manager have to mention you, the channel or the team with @. But you will also get an notification from channels that you follow. Click on the three dots next to the channel and select Follow this channel.

 E-mail notification doesn't work perfect I would say, sometimes you get the notification and sometimes not. There is a uservoice about this.

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/20559703-bug-email-notificatio...

You can also set quiet hours in Teams mobile client and in Windows 10 for times when you don't want notifications. http://www.lync.se/?p=557

[#3]

Linus has this correct, you will only get a banner for a mention or a channel follow and chats / likes. The e-mail notification will only come in if you've been logged out and or inactive in Teams for 5 minutes so your status is away. Then you will receive e-mail notifications. So basically anytime your active in Teams, your timer for frequency on the e-mail notifications gets reset.

[#4]

Thank you, that worked! We got zero training on it, just a link to download. 

Much appreciated. 

[#5]

Highly recommend checking this document out, and perhaps sharing around. https://avepointcdn.azureedge.net/pdfs/en/Etiquette-in-Teams-eBook.pdf

[#6]

I will and thank you!