01-23-2019 01:44 AM
Is it possible to suppress the incoming call ringtone when a user is on a call? The experience I've observed while already on a PSTN call and then receiving a second incoming call is that the incoming ringtone will continue to play, making it difficult to hear the person on the call. In Skype it was possible to mute/limit this under the Windows Sound settings and then disabling the "Second Incoming Call" sound under the Skype for Business sounds section. It was also possible to manage this through third party headset software like Plantronics Hub. I couldn't see any obvious settings in the client, just wondering if anyone knows of a suitable work around?
01-23-2019 02:37 AM
01-23-2019 09:15 AM
Solution01-23-2019 07:20 PM
Hi Chris
Appreciate the advice and assistance on this. Bit of a shame this has been overlooked by Microsoft.
Certainly problematic for people who are agents in a call queue using attendant agent routing. It really makes Teams completely inadequate for front of house/reception usage because you can get spammed by incoming calls and interrupted constantly by the ringtone.
Cheers
Ross
01-24-2019 04:14 AM
This is exactly the problem we discussed yesterday with a splution specialist. Currently we have chosen the same approach as Chris "If unanswered push to Voicemail/Call Group...". Upvoted in UserVoice.