Microsoft Teams status always offline

[Giuliano De Luca]

We have this problem tenant wide, everybody in the company are not able to change the status, it is always to offline.

This thing it's happened one week ago, somebody else has faced this issue?

[#2]

My status is online, so I don't think so.

Maybe someone changed a firewall rule somewhere ?

[#3]

No changes have been made regarding the firewall and this problem is everywhere Web App, Windows App and Mobile App, by looking the log the status is 'Unknown' any ideas?

[#4]

I seen someone else talk about this. They changed the way presence works on teams last week and not sure if it’s a bug or how your coexistence settings are setup but it was something with people still be setting on legacy or Skype only trying to set status on teams which won’t work as the presence I guess act like one or the other.

Could be a bug too. What are your users experiencing this coexistence mode set too?

[#5]

I can't really see a link to the change made for presence, if it was @Giuliano De Luca looking at other people's presence then it might be, but here he's setting his own presence.

Time for a support ticket I would say @Giuliano De Luca

[#6]

Na here’s the link. Others are having the same issues if you look at recent comments. Something related to coexistence settings, but probabaly bugged or they changed expected behavior.

https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Update-Presence-now-respects-a-user-s-co...

[#7]

Status presence definitively needs to be improved...not seeing this problem myself, but the delay that happens between the current status and the status the user had a time ago is quite confusing

[#8]

@Chris Webb nothing in that thread relates to people being unable to set their own presence, only to how it's seen by other people. I don't see the connection.

[#9]

It's all connected to the update that went out last week thou, just linking to it as others have odd issues with "Unavailable etc" in the comments. But agree with the whole ticket thing as something doesn't seem right :P.

[#10]

Thanks, guys for your help, quick update, the issue is solved by changing the coexistence mode in islands, previously was set to SfB Only, but I'm confused now because as intended from the post shared by @Chris Webb:

https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Update-Presence-now-respects-a-user-s-co...

With SfB Only the activity in Teams is based on SfB, then I'll open a ticket.

[#11]

@Giuliano De Luca Did you get an answer on this? I'm in the exact same situation - SfB On Prem, Hybrid configured, Teams now shows all users as offline?

[#12]

The only presence that will work in that case is if you use teams only or islands and are using teams in addition to Skype. What are you using and set to?

[#13]

I'll try Islands - set to Skype for Business only, but read the same article above which makes it sound like it should work.

[#14]

Not being onprem Skype. If you were Skype online it would. You’ll only get teams presence in your current configuration.

[#15]

Then they should say 'Skype for Business Online' rather than just 'Skype for Business' :) We're set up for hybrid mode there too!

I've changed the setting and signed out/in, hasn't come good yet but I'm guessing it needs a bit of time to work itself out.

[#16]

They do in some docs but it could be more consistent :).

[#17]

5 hours and still no change, I might have to log a case :|

[#18]

What exactly isn't working, you're in Teams looking at your own presence?

[#19]

Correct, along with everyone else in the tenant. Everyone appears offline to everyone. It was fine a few weeks ago.

[#20]

@Adam Fowler all I know is that a new mode will come to cover our scenario (SfB onprem) you can read this info there:

https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoper...

[#21]

Thanks for the info - despite changing to Islands mode and leaving it over the weekend, everyone's still appearing offline. I'll log a ticket.

[#22]

I'm having the exact same issue.  Was originally using SfB Online and Teams in Islands mode.  I used Powershell to change to one of the collaboration modes then a week later to Teams Only mode.  All my users now show as offline in Teams.  If I go back to Islands mode, I can use SfB to set my status (and Teams seems to follow it) but Teams doens't work independently.  

Wondering if going to a collaboration mode is what screwed it up.  Thinking I should have gone straight to Teams only at this point.

[#23]

Support has worked with me for a while on this, and seems to have the answer:

For some reason, setting the Islands policy which is the correct one, isn't updating an attribute. You can test this yourself - get-csonlineuser against someone and this is what the results *should* be on a working account:

TeamsUpgradeEffectiveMode : Islands
TeamsUpgradeNotificationsEnabled : False
TeamsUpgradePolicyIsReadOnly : None
TeamsUpgradePolicy : Islands

However, that last 'TeamsUpgradePolicy' was blank for me. You can test this fix by running this command:

grant-csteamsupgradepolicy -identity user@contoso.com -policyname islands -verbose

After doing this, waiting a minute for the result to show, then logging back into Teams, my account now shows as available.

You can of course fix all your users this way, but it's something Microsoft need to fix properly - hopefully we see that soon!

[#24]

Nice. Thanks for the follow up.

[#25]

That's great info Adam.  I actually before seeing this set all of my users by identity to 'upgradetoteams' and this actually fixed my problem as well.  When I ran your command against one of these users it showed  teamsupgradepolicy as upgradetoteams.  I had a few mailbox accounts that don't use skype or teams so I hadn't set their policies.  When I ran that command against them, teamsupgradepolicy was in fact NULL.

Simply seems that enabling this tenant wide just isn't working as intended (at least not consistently).

[#26]

Support have said they've fixed this everywhere now, and our users seem OK. Hopefully it's fixed for everyone else too.

[#27]

We seem to have this issue where status shows people offline and they don’t get notifications. Haven’t had time to investigate but we are Teams only no coexistence with Skype.