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Microsoft Teams disable hardware acceleration

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Michael Rennie
Occasional Contributor

Does anyone know if Teams uses hardware acceleration? I found a run flag "--disable-gpu" which leads me to believe that it defaults to hardware acceleration similar to Office. The issue is when running in a Citrix environment without dedicated video hardware it really strains the CPU. We had to turn off hardware acceleration for Office, Chrome, IE etc.

 

Does anyone know of a way to turn this off in Teams?

3 Replies
Hi,

Yes it does and its a known issues please refer the below articles
to turn of this please turn off ... chrome://settings/ > advance > Stsem > Use hardware acceleration when available

https://docs.microsoft.com/en-us/microsoftteams/known-issues

https://www.citrix.com/blogs/2017/11/08/the-big-news-about-microsoft-teams/

Hope this helps,

Thanks, we have hardware acceleration turned off across Office, IE, Chrome, etc.

 

When Teams is idle it hardly consumes any CPU but as soon as I move my mouse over the window, its goes crazy. In the attached GIF you can see my task manager and in the background you can see the Teams recent chat list. When I move the mouse over the Teams chat list, the CPU goes crazy just from changing the highlight color.

 

Any suggestions oh how to fix this? It can't be normal.

Seems normal to me, if I move my mouse quickly over any set of links on any site I can get the CPU up to about 20%.

 

Teams desktop is just a browser, as the mouse hits components the browser has to re-evaluate the DOM, execute javascript etc. etc.