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Microsoft Teams: You can't make or get calls right now. Try restarting the app...

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Raymond Satterfield
New Contributor

One of our users is getting the following error:

"Something went wrong

You can't make or get calls right now. Try restarting the app. That might solve the problem."

error-01.JPG

 

The user is also not able to share their screen, the icon is "grayed out". Has anyone else encountered this or know of a solution? I haven't reinstalled Teams for the user, though this may work, I don't want it to become my permanent solution.

 

Thanks,

 

Ray

2 Replies

Hi,

 

Does that user get the same error from another computer? If yes, it is probably an error on the first computer and then a Teams reinstallation is the best to start with.

Make sure that you delete local folders after uninstallation.

%userprofile%\AppData\Local\Microsoft\Teams 

 

No, this was specific to the computer. A reinstall worked (as I thought it would), I just hate having to resort to that as a means to fix a problem. This has happened a handful of times to different users over the last couple months.
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