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Microsoft Teams - Unable to add connector in General channel

%3CLINGO-SUB%20id%3D%22lingo-sub-207417%22%20slang%3D%22en-US%22%3EMicrosoft%20Teams%20-%20Unable%20to%20add%20connector%20in%20General%20channel%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-207417%22%20slang%3D%22en-US%22%3E%3CP%3EGetting%20%22Something%20went%20wrong%22%2C%20when%20clicking%20on%20%22Connect%20To%20Office365%22%20button%20on%20configuration%20page%20of%20my%20app.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Foutlook.office.com%2Fconnectors%2FConnect%3Fstate%3DmyAppsState%26amp%3Bapp_id%3D8471589f-f521-4d69-8d59-6a207b9e1b7b%26amp%3Bcallback_url%3Dhttps%253A%252F%252Fapp.corrus.com%252F%2523%252Fteams%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Foutlook.office.com%2Fconnectors%2FConnect%3Fstate%3DmyAppsState%26amp%3Bapp_id%3D8471589f-f521-4d69-8d59-6a207b9e1b7b%26amp%3Bcallback_url%3Dhttps%253A%252F%252Fapp.corrus.com%252F%2523%252Fteams%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEarlier%20it%20was%20working%20fine.%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F36590iC15DAAC843D387C5%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22teams-error.png%22%20title%3D%22teams-error.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-207417%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-209255%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20-%20Unable%20to%20add%20connector%20in%20General%20channel%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209255%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Shrikant%2C%3C%2FP%3E%3CP%3EI%20created%20another%20connector%2C%20sideloaded%20it%20to%20my%20team%20and%20tried%20to%20add%20connector%20to%20channel.%20I%20am%20still%20getting%20%22Something%20went%20wrong%22%20error.%3C%2FP%3E%3CP%3EReply%20to%20your%20queries%3A%3C%2FP%3E%3CP%3E%3CSPAN%3E1)%20Is%20it%20happening%20with%20all%20the%20connectors%3F%20-%20%3CSTRONG%3E%3CEM%3EIt%20is%20happening%20with%20all%20the%20sideloaded%20app%20connector.%3C%2FEM%3E%3C%2FSTRONG%3E%3C%2FSPAN%3E%3CBR%20%2F%3E%3CSPAN%3E2)%20Have%20you%20tried%20this%20with%20different%20network%2Fmachine%2Fuser%3F%20-%20%3CSTRONG%3E%3CEM%3EYes%2C%20the%20issue%20remains.%3C%2FEM%3E%3C%2FSTRONG%3E%3C%2FSPAN%3E%3CBR%20%2F%3E%3CSPAN%3E3)%20Could%20you%20please%20try%20to%20configure%20a%20new%20connector%20and%20check%20whether%20it%20is%20working%20or%20not%3F%20-%3CSTRONG%3E%3CEM%3E%20I%20created%20another%20connector%2C%20downloaded%20the%20manifest%20file%2C%20created%20my%20app%20package%2C%20sideloaded%20it%20to%20my%20team%20and%20tried%20to%20add%20connector%2C%20i%20am%20getting%20the%20same%20issue.%3C%2FEM%3E%3C%2FSTRONG%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EI%20guess%20%22Connect%20to%20Office365%22%20button%20has%20stopped%20working%20now.%20Because%20it%20was%20working%20fine%20previously.%3C%2FP%3E%3CP%3EPlease%20suggest.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-207924%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20-%20Unable%20to%20add%20connector%20in%20General%20channel%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-207924%22%20slang%3D%22en-US%22%3EHello%20Atul%2C%3CBR%20%2F%3E%3CBR%20%2F%3EPlease%20let%20me%20know%20the%20following%20details%3A%3CBR%20%2F%3E1)%20Is%20it%20happening%20with%20all%20the%20connectors%3F%3CBR%20%2F%3E2)%20Have%20you%20tried%20this%20with%20different%20network%2Fmachine%2Fuser%3F%3CBR%20%2F%3E3)%20Could%20you%20please%20try%20to%20configure%20a%20new%20connector%20and%20check%20whether%20it%20is%20working%20or%20not%3F%3CBR%20%2F%3E%3CBR%20%2F%3EAccording%20to%20me%20there%20might%20be%20an%20issue%20with%20that%20connector%20link%2C%20please%20check%20with%20another%20connector%20or%20remove%20and%20re-configure%20it.%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%2C%3CBR%20%2F%3EShree%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-207905%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20-%20Unable%20to%20add%20connector%20in%20General%20channel%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-207905%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%3CSPAN%3EGet-OrganizationConfig%20%7C%20FL%20*Connector*%26nbsp%3B%20this%20command%20return%20True.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EStill%20getting%20%22Something%20went%20wrong%22%20error.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EPlease%20suggest.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F36666i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atul pharasi
New Contributor

Getting "Something went wrong", when clicking on "Connect To Office365" button on configuration page of my app.

https://outlook.office.com/connectors/Connect?state=myAppsState&app_id=8471589f-f521-4d69-8d59-6a207...

 

Earlier it was working fine.teams-error.png

6 Replies

Hi Shrikant,

Thanks for response.

I executed all the steps mentioned in the link provided by you, but of no use. The issue remains.

I am getting "Something went wrong".

Please suggest.

 

Result of powershell.

powershell-1.pngpowershell-2.png

Solution
Hello Atul,

Please follow the action plan mentioned below:

To check whether Connectors is enable for Organization level or not?

Run this PS commands: (Open PowerShell as an Admin)

Set-ExecutionPolicy RemoteSigned
$UserCredential = Get-Credential
$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $UserCredential -Authentication Basic -AllowRedirection
Import-PSSession $Session

Get-OrganizationConfig | FL *Connector*

Note: If it is True or False then you can change it accordingly by changing the attribute true or false as per requirement. Commands : Set-OrganizationConfig -ConnectorsEnabled:$true or Set-OrganizationConfig -ConnectorsEnabled:$false


You can refer my article mentioned below:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_teams-mso_o365b/how-to-ena...

Hi,

Get-OrganizationConfig | FL *Connector*  this command return True.

Still getting "Something went wrong" error.

Please suggest.

 

powershell-3.png

 

Hello Atul,

Please let me know the following details:
1) Is it happening with all the connectors?
2) Have you tried this with different network/machine/user?
3) Could you please try to configure a new connector and check whether it is working or not?

According to me there might be an issue with that connector link, please check with another connector or remove and re-configure it.

Thanks,
Shree

Hi Shrikant,

I created another connector, sideloaded it to my team and tried to add connector to channel. I am still getting "Something went wrong" error.

Reply to your queries:

1) Is it happening with all the connectors? - It is happening with all the sideloaded app connector.
2) Have you tried this with different network/machine/user? - Yes, the issue remains.
3) Could you please try to configure a new connector and check whether it is working or not? - I created another connector, downloaded the manifest file, created my app package, sideloaded it to my team and tried to add connector, i am getting the same issue.

I guess "Connect to Office365" button has stopped working now. Because it was working fine previously.

Please suggest.

 

Thanks.

 

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