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Microsoft Teams - Banner notifications/sounds

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Ellisair
Occasional Visitor

We've just started using Microsoft Teams and we cannot get the Banner notifications/sounds to work. We have been to the settings >> notifications area and switched everything on, but no joy.

 All we have is the Teams logo on the taskbar which has a green dot when there is nothing to read and that turns red when there is something to read. No banner pops up and there is no sound? We need to have instant notifications for messages somehow, but have drawn a blank so far? Can anyone help?

8 Replies

Hi,

The banner should popup in the lower right corner above the systray in Windows. If you are running Windows 10 it might be that the Focus Assist is activated or that you run multiple screens so that the notification banner is shown on another display. Sounds should play on your default playback devices selected in Windows, but the notification sound can be hard to hear sometimes.

Keep in mind that to get notifications for channel messages, you need to follow the channels!
If you do and dont get anything even for private chat etc.., id create s ticket with Microsoft!

Adam

Has this issue been figured out? I get the banners and sound when it is an individual chat or a @ mention to me ... but we really would like to have some sort of *ding* sound notification when any new message is posted in a Teams and Channels, etc etc.   Thank you. 

@Ewini @adam deltinger 

This is happening in our organization but not for everyone. I can hear the "ding" when someone starts or replies to a new thread (without being mentioned) but others cannot.  Ensured all settings were a mirror of mine.  They can hear other sounds so this is just specific to channel threads that they aren't mentioned in.  

And they follow the channels?

@adam deltinger  Yes, correct. The Channels are followed. Notification sounds are on All. My speakers/volume is on level 64. 

@Ellisair  I found that sound won't pop if I have the Microsoft Teams window active. If I activate another window (go to another program), or minimize Microsoft Teams, I get the pop sound and banner.

@Ewini @adam deltinger 

Yes following the channel and Notifications sounds set to All.  Like I said I hear the ding and the setup is the same.