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Microsoft Phone System integration with Dynamics365 CRM

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Kevin_Wydra
Occasional Visitor

Does anyone know if an integration between the Microsoft Phone System in Teams and Dynamics365 CRM is in the works?  Would like to switch from our existing cloud hosted phone system provider to Microsoft's phone system but need dialing/screen-pop capabilities integrated with CRM. 

1 Reply
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Hi @Kevin_Wydra, I'm not sure if you can expect a native integration for Teams Phone System and Dynamics365 in the near future. I'd say this is usually partner business.

 

There are a few partners who offer (third party) software services to integrate CRMs and telephony. E.g.

  • Anywhere365,
  • Luware,
  • LandisTechnologies
  • ...

The question is what are your requirements?

And is there a need for phone system integration or could maybe a bot integration or similar do the job? So, in case you need reverse number lookup and display a number based on your CRM etc. you probably need a third party software service/integration.

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