We've been experiencing issues here in Australia for the past 1hour+ that is affecting all of our Microsoft Phone System customers. Calls that are routing to Queues are simplying "ringing out" and it never rings the Teams/Skype Clients (queue members). We have raised a Service Request with MS, but are yet to receive a response. It is affecting CCE, Skype Online and Teams Direct Routing customers.
Are others experiencing issues? Do you have any update from MS?
For anyone interested this was indeed a Microsoft Platform fault.
"Primary root cause for this service interruption was ‘An update to the infrastructure facilitating the Skype for Business network had become degraded.’
We've completed restarting the affected infrastructure and confirmed mitigation with some of the affected users and via monitoring. Scope of impact: This issue could have potentially affected any of your users intermittently if they were routed through the affected infrastructure. Start time: Tuesday, February 5, 2019, at 1:30 AM UTC End time: Tuesday, February 5, 2019, at 6:10 AM UTC Preliminary root cause: An update to the infrastructure facilitating the Skype for Business network had become degraded. Next steps: - We’re reviewing our code for improved performance and potential automated recovery options to reduce or avoid similar impact in the future. This is the final update for the event."