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Making Skype calls to external users from Teams

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CatherineHawthorne
New Contributor

Hi

 

We have teams enabled in our office 365 business premium package.  We are able to message and make video calls internally.  In the teams and SFB admin centre we have both external and guess access enabled.

 

However when we search  for external contacts (either by email or skype address), we get a message saying unable to find contact.  We once managed to find a contact by email address but then got a message to say the contact was offline - even though they had skype up and running.

 

Conversely Skype users are able to find us by email address but are not able to connect.  When they try to make a video call into us, they get a message to say the user is offline.

 

Help appreciated!

Many thanks

Catherine

3 Replies

Hi,

 

Make sure you enable External Access in Teams Admin Center.

https://docs.microsoft.com/en-us/microsoftteams/let-your-teams-users-communicate-with-other-people

image.png

Thanks Linus. Yes it is enabled (as is guest access) but no joy :(

Do you get the option to search for the external contact? And do you have the same problem from web client teams.microsoft.com?

image.png

 

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