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Looking for a Teams plugin or app

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Jlee_Prosci
Occasional Contributor

Looking for something like an incident tracking system that will tabulate how many incidents we get that are related or similar.

 

Some are suggesting keeping track of this in Excel and it makes me cringe. Would be nice to have a way to keep track of incidents and for the system to autofill an entry so we aren't creating 999 of the similar things.
Something like a Wiki or KB, but when you start typing, can do a fuzzy match to previous incidents. Is there something like that out there? Thanks!

2 Replies
Hi!

Zendesk is an incident reporting and management system that integrates with Microsoft Teams

https://www.zendesk.com/blog/zendesk-support-microsoft-teams/

This will do what you require.

Hope that answers your question!

Best, Chris
You could build something without tons of effort using powerapps as well and integrating it as a tab, but bot wise you would have to check into some of the 3rd party ones or built our own chat bot etc.
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