Looking for something like an incident tracking system that will tabulate how many incidents we get that are related or similar.
Some are suggesting keeping track of this in Excel and it makes me cringe. Would be nice to have a way to keep track of incidents and for the system to autofill an entry so we aren't creating 999 of the similar things.
Something like a Wiki or KB, but when you start typing, can do a fuzzy match to previous incidents. Is there something like that out there? Thanks!