SOLVED
Home

Link Previews Working in Mobile but not Desktop

%3CLINGO-SUB%20id%3D%22lingo-sub-353221%22%20slang%3D%22en-US%22%3ELink%20Previews%20Working%20in%20Mobile%20but%20not%20Desktop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353221%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20channel%20set%20up%20in%20a%20Team%20for%20sharing%20relevant%20industry%20news.%20Since%20many%20members%20of%20the%20team%20are%20slow%20to%20adopt%20Microsoft%20Teams%2C%20I'd%20like%20to%20create%20value%20by%20sharing%20relevant%20news%20and%20articles.%20Unfortunately%2C%20when%20I%20share%20links%20on%20the%20desktop%20version%20of%20Teams%2C%20no%20link%20previews%20are%20rendered%2C%20making%20for%20some%20very%20boring%20uninteresting%20posts.%20If%20I%20post%20the%20same%20link%20on%20the%20Android%20app%2C%20the%20link%20preview%20appears%2C%20though.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20linked%20previews%20in%20the%20desktop%20app%20been%20disabled%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-353221%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdoption%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Elinks%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUser%20Interface%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353999%22%20slang%3D%22en-US%22%3ERe%3A%20Link%20Previews%20Working%20in%20Mobile%20but%20not%20Desktop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353999%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%2C%20gents!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353998%22%20slang%3D%22en-US%22%3ERe%3A%20Link%20Previews%20Working%20in%20Mobile%20but%20not%20Desktop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353998%22%20slang%3D%22en-US%22%3EAh%20ok!%20If%20that's%20the%20case%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F41150%22%20target%3D%22_blank%22%3E%40Peter%20Mcdermott%3C%2FA%3E%20then%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72542%22%20target%3D%22_blank%22%3E%40adam%20deltinger%3C%2FA%3E%20may%20be%20correct.%20If%20it's%20turned%20off%20in%20the%20messaging%20Policy%20in%20the%20Teams%20Admin%20Centre%20applied%20to%20the%20Team%20this%20could%20be%20the%20reason%20you%20are%20not%20seeing%20them.%3CBR%20%2F%3E%3CBR%20%2F%3EGood%20spot%20Adam%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20it's%20on%2C%20and%20it's%20still%20an%20issue%2C%20then%20that's%20a%20ticket.%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353997%22%20slang%3D%22en-US%22%3ERe%3A%20Link%20Previews%20Working%20in%20Mobile%20but%20not%20Desktop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353997%22%20slang%3D%22en-US%22%3EHi!%3CBR%20%2F%3E%3CBR%20%2F%3EThere%20is%20a%20on%2Foff%20setting%20for%20%E2%80%9Dallow%20URL%20previews%E2%80%9D%20in%20the%20messaging%20policy%20in%20the%20teams%20admin%20center!%3CBR%20%2F%3EBut%20its%20strange%20if%20its%20working%20on%20one%20client%20and%20not%20the%20other!%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353995%22%20slang%3D%22en-US%22%3ERe%3A%20Link%20Previews%20Working%20in%20Mobile%20but%20not%20Desktop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353995%22%20slang%3D%22en-US%22%3ENo%2C%20not%20currently.%20The%20uservoice%20above%20asks%20for%20the%20ability%20to%20do%20that.%20To%20be%20honest%2C%20it%20ought%20to%20be%20something%20that%20is%20configurable.%20Some%20admins%20like%20them%20and%20others%20don%E2%80%99t.%20It%20would%20be%20great%20to%20have%20that%20flexibility.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20will%20look%20to%20raise%20it%20on%20the%20next%20AMA.%3CBR%20%2F%3E%3CBR%20%2F%3EHope%20I%E2%80%99ve%20answered%20your%20question.%20Microsoft%20will%20look%20at%20your%20tenant%20and%20should%20be%20able%20to%20fix%20it.%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353987%22%20slang%3D%22en-US%22%3ERe%3A%20Link%20Previews%20Working%20in%20Mobile%20but%20not%20Desktop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353987%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%2C%20Chris.%20It%20looks%20like%20we're%20on%20the%20same%20version%3A%26nbsp%3B%3CSPAN%3E1.2.00.1758%20(64-bit).%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20this%20a%20setting%20that%20administrators%20can%20turn%20on%20and%2For%20off%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353648%22%20slang%3D%22en-US%22%3ERe%3A%20Link%20Previews%20Working%20in%20Mobile%20but%20not%20Desktop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353648%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F41150%22%20target%3D%22_blank%22%3E%40Peter%20Mcdermott%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20this.%20I%20tested%20and%20all%20appears%20to%20be%20working%20as%20it%20should.%20I%20have%20taken%20a%20screenshot%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F83628iC9D9AC3F1D33E477%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Links.PNG%22%20title%3D%22Links.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20on%20Teams%20Version%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EYou%20have%20Microsoft%20Teams%20Version%201.2.00.1758%20(64%20bit).%20It%20was%20last%20updated%20on%2023%2F01%2F2019%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20you%20can't%20see%20them%20in%20either%20the%20web%20or%20the%20desktop%20client%20it%20sounds%20like%20something%20is%20up%20with%20your%20tenant.%20My%20recommendation%20is%20that%20you%20take%20the%20screenshot%20above%20as%20well%20as%20your%20own%20and%20submit%20them%20in%20a%20support%20ticket.%20I%20tested%20this%20out%20on%20Web%20too%20for%20good%20measure.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20this%20answers%20your%20question.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBest%2C%20Chris%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353630%22%20slang%3D%22en-US%22%3ERe%3A%20Link%20Previews%20Working%20in%20Mobile%20but%20not%20Desktop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353630%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F169605%22%20target%3D%22_blank%22%3E%40Christopher%20Hoard%3C%2FA%3E%26nbsp%3B%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20logged%20recent%20comments%20in%20both%20of%20the%20Uservoice%20posts%20that%20you've%20referenced%2C%20so%20it%20looks%20like%20I'm%20hot%20on%20the%20trail.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20suggesting%20that%20I%20look%20in%20the%20web-based%20version--they%20do%20not%20appear%20their%20either%2C%20only%20on%20my%20mobile%20device.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20about%20this%20one%3F%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.smartsheet.com%2Fvisualize-your-do-list-using-kanban-boards-optimize-workflow%2520%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.smartsheet.com%2Fvisualize-your-do-list-using-kanban-boards-optimize-workflow%3C%2FA%3E%20or%20perhaps%20this%20one%3F%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.cnbc.com%2F2019%2F02%2F13%2Fjp-morgan-is-rolling-out-the-first-us-bank-backed-cryptocurrency-to-transform-payments--.html%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.cnbc.com%2F2019%2F02%2F13%2Fjp-morgan-is-rolling-out-the-first-us-bank-backed-cryptocurrency-to-transform-payments--.html%3C%2FA%3E%20Lastly%2C%20what%20about%20this%20one%3F%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.ted.com%2Ftalks%2Fderek_sivers_how_to_start_a_movement%2Fup-next%3Flanguage%3Den%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.ted.com%2Ftalks%2Fderek_sivers_how_to_start_a_movement%2Fup-next%3Flanguage%3Den%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353621%22%20slang%3D%22en-US%22%3ERe%3A%20Link%20Previews%20Working%20in%20Mobile%20but%20not%20Desktop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353621%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3ELink%20previews%20not%20rendering%20in%20the%20desktop%20client%20has%20been%20reported%20for%20a%20while.%20See%20here%20on%20the%20uservoice%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F36320104-link-previews-is-no-longer-%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F36320104-link-previews-is-no-longer-%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThey%20should%20work%20even%20though%20there%20is%20this%20uservoice%20to%20make%20them%20configurable%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F32507497-url-preview-options%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F32507497-url-preview-options%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3ETesting%20it%20tonight%20Link%20Previews%20are%20working%20fine%20for%20me%20personally%20in%20the%20desktop%20client.%20Are%20you%20using%20full%20URL%E2%80%99s%20for%20the%20links%3F%20Or%20a%20shortener%3F%20Any%20link%20you%20can%20give%20I%20can%20test%3F%3CBR%20%2F%3E%3CBR%20%2F%3EJust%20to%20check%20you%20are%20on%20the%20latest%20version%20of%20the%20desktop%20client.%20Have%20you%20tried%20to%20in%20the%20web%20client%20at%20%3CA%20href%3D%22https%3A%2F%2FTeams.microsoft.com%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2FTeams.microsoft.com%3C%2FA%3E%3F%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E
Highlighted
Frequent Contributor

I have a channel set up in a Team for sharing relevant industry news. Since many members of the team are slow to adopt Microsoft Teams, I'd like to create value by sharing relevant news and articles. Unfortunately, when I share links on the desktop version of Teams, no link previews are rendered, making for some very boring uninteresting posts. If I post the same link on the Android app, the link preview appears, though.

 

Have linked previews in the desktop app been disabled?

8 Replies
Hi,

Link previews not rendering in the desktop client has been reported for a while. See here on the uservoice

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36320104-link-previews-is-no-l...

They should work even though there is this uservoice to make them configurable

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/32507497-url-preview-options

Testing it tonight Link Previews are working fine for me personally in the desktop client. Are you using full URL’s for the links? Or a shortener? Any link you can give I can test?

Just to check you are on the latest version of the desktop client. Have you tried to in the web client at https://Teams.microsoft.com?

Best, Chris

Thanks @Christopher Hoard ,

 

I've logged recent comments in both of the Uservoice posts that you've referenced, so it looks like I'm hot on the trail.

 

Thanks for suggesting that I look in the web-based version--they do not appear their either, only on my mobile device. 

 

How about this one? https://www.smartsheet.com/visualize-your-do-list-using-kanban-boards-optimize-workflow or perhaps this one? https://www.cnbc.com/2019/02/13/jp-morgan-is-rolling-out-the-first-us-bank-backed-cryptocurrency-to-... Lastly, what about this one? https://www.ted.com/talks/derek_sivers_how_to_start_a_movement/up-next?language=en

Hi @Peter Mcdermott 

 

Thanks for this. I tested and all appears to be working as it should. I have taken a screenshot

 

Links.PNG

 

I am on Teams Version 

 

You have Microsoft Teams Version 1.2.00.1758 (64 bit). It was last updated on 23/01/2019

 

As you can't see them in either the web or the desktop client it sounds like something is up with your tenant. My recommendation is that you take the screenshot above as well as your own and submit them in a support ticket. I tested this out on Web too for good measure.

 

Hope this answers your question.

 

Best, Chris

Thank you, Chris. It looks like we're on the same version: 1.2.00.1758 (64-bit).

 

Is this a setting that administrators can turn on and/or off?

No, not currently. The uservoice above asks for the ability to do that. To be honest, it ought to be something that is configurable. Some admins like them and others don’t. It would be great to have that flexibility.

I will look to raise it on the next AMA.

Hope I’ve answered your question. Microsoft will look at your tenant and should be able to fix it.

Best, Chris
Solution
Hi!

There is a on/off setting for ”allow URL previews” in the messaging policy in the teams admin center!
But its strange if its working on one client and not the other!

Adam
Ah ok! If that's the case @Peter Mcdermott then @adam deltinger may be correct. If it's turned off in the messaging Policy in the Teams Admin Centre applied to the Team this could be the reason you are not seeing them.

Good spot Adam

If it's on, and it's still an issue, then that's a ticket.

Best, Chris

Thanks, gents!