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Is possible to join Cisco Room Kit/Polycom RealPresence Debut hardware with Microsoft Teams

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ECarbonell
New Contributor

I want to know if there is a way to join Cisco Room Kit hardware and Polycom RealPresence Debut hardware with Microsoft Teams, this in order to create Meetings that can use this hardware. We believe that Teams is not using SIP protocol, so any ideas about how can we integrate these 2 types of hardware? Any help is appreciated. Regards, Enrique Carbonell

17 Replies
Solution

@ECarbonell you need one of the 3 VTC Interop providers (Pexip, Poly or BlueJeans) to join a meeting from one of these devices. Maybe there is Teams Firmware from Poly but not sure, then you can join "native" to Teams Meeting

Thanks for the quick response, I’ll check those options to see how interoperabilty can work.

@ECarbonell for the Pexip Stuff @Deleted can give you an overview what's working and what's not.

Thanks Jorg for the mention.

@ECarbonnell have a look at this video for an overview of CVI https://www.youtube.com/watch?v=xafeLaiosng. The Debut does not have Teams, so that will need to go via a CVI partner.

@Jörg von der Ohe @ECarbonell ,

Good evening to all,

I have the same problem.

The Polycom community tells me that the Poly Debut does neither work with Skype for Business or Microsoft Teams. Its openSIP or H.323 only.

How can I do? The RealPresence Desktop software can interface with Skype or Microsoft Teams?

Has anyone solved or can you help me?

Best regards.

Maurizio

 

 

 

@cantalupilightin 

Hi Maurizio

 

As rightly stated, the Debut is a SIP/H.323 device so does not talk native to Skype for Business or Teams. The same is true for RealPresence Desktop, it is a SIP/H.323 client so you will need Cloud Video Interop (CVI) from one of the three certified partners, BlueJeans, Pexip and Poly.

 

Below on the left is a RPD client and on the right is Teams.  Using CVI to dial number@domain.com

rpd-teams.JPG

@cantalupilightin 

 

Hi Maurizio, 

  We have begun testing with BlueJeans and on a first quick demo, we were able to join with a Cisco Room Kit and Polycom Debut without any trouble. I suppose the other 2 providers may work the same, but I encourage you to call them and make a test. 

 

In our case, BlueJeans answered our email in the same business day and 2 days later we were having the demo. 

 

Regards,

 

   Enrique

Thanks for the video. All your posts have been very helpful.

Regards @Graham Walsh and @Jörg von der Ohe

@ECarbonell @Jörg von der Ohe @Graham Walsh 

Good morning to all, I was trying to figure out if I need Microsoft Teams and then have a subscription to Office 365 (currently I have installed the trial version) or Skype for business is enough for me but they tell me not to be working anymore, you who say?
Have any of you used the Polycom RealConnect Service (Cloud) or just Bluejeans? If yes, which version is best to use since there are three variants (Bluejeans Meetings, Rooms and Events)?
Once this third-party software is installed, how do I configure it?
Above all, can the people I need to contact only have Skype or need Skype for business or Microsoft Teams?
Sorry but for me it is the first time that I configure this kind of equipment.

Thanks in advance.

Best regards.

Maurizio

@cantalupilightin 

 

CVI works with Free Teams, you don't need a O365 Subscription for it work, obviously you need a CVI subscription.  SfB Online is not issued any more for seats under a certain size.

 

I've used all 3 CVI services, BlueJeans, Pexip and Polycom.  Each are slightly different.  In terms of setup, all are the same.  Here is an overview of the Polycom RealConnect https://www.youtube.com/watch?v=BFccS3eOOo0 and the Pexip overview is here https://www.youtube.com/watch?v=K8mUv_amnwE 

 

So the people you want to make contact with can either use Teams in Edge browser and no interop is needed.  Otherwise they can download the Teams client and use the desktop app, again no interop needed.  If they are on a VTC system, then this is where CVI comes in and required.

 

Does that answer your question?

Pexip Cloud Video Interop for Microsoft Teams which is a native experience when joining a Microsoft Teams Meeting

@ECarbonell 

Dear ECarbonell,
just register on the Bluejeans website at this address: https://www.bluejeans.com/trial/experience and choose the most suitable version?
What difference exists between the three versions (BlueJeans Meetings, BlueJeans Events, BlueJeans Rooms)? I also need some instruction because I don't know the software please.

I look forward to your reply.

Best regards.

Maurizio

@ECarbonell @Graham Walsh @Jörg von der Ohe 

Goodmorning everyone,
Has anyone else had a chance to try Bluejeans?
How do you configure with Polycom RealPresence?
Thank you and sorry if I disturbed you...

I look forward to hearing from us.

Best regards.

Maurizio

Hi Maurizio

When you mean {Polycom RealPresence, which product are you referring to? RealPresence was the main name for all products, so is it Group Series, Trio etc you are looking to configure?

Thanks

Graham

@Graham Walsh 

Hi Graham,

I'm trying to configure the Polycom RealPresence Debut. I sent an email to Bluejeans support and I'm waiting for a trial version of the product. They sent me the admin guide where there are the ports to open on the router and the installation phase. Do I need a subscription to O365 Business Premium?

I look forward to your reply.

Best regards.

Maurizio

Hi Maurizio

You need Microsoft Teams which is part of Office 365. The VTC should be registered somewhere to a SIP registrar or H.323 gatekeeper. You can also use the free version of Teams, I've detailed an overview of that here. https://www.graham-walsh.com/a-deep-dive-look-at-the-new-free-version-of-microsoft-teams/

Thanks

Graham

@Graham Walsh 

Hi Graham,

I'm about to receive the demo from Bluejeans.
But when the technicians try to insert the domain created (showroom@cantalupilighting.onmicrosoft.com) in the Teams Gateway this turns out to be incorrect (see the attached screenshot).

How is it possible if I can access Microsoft Teams?

Help me please.

Best regards.

Maurizio

 

Where is that error coming from? BlueJeans engineers?