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How to set HD cameras to capture wide angle Background in MS Teams

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Highlighted
Eduardo Nolasco
New Contributor

Hi to all ,

 

I am a support ambassador for MS and I would like to consult a feature in MS Teams, that a customer is having a concern with the use of Video conference call settings in MS Teams.

 

When there are only two meeting attendees with HD cameras , latter are able to view or utilize the wide angle view (even 360 view) of the other person's background, but when there are more 3 attendees with same camera features they are not able to utilize the wide angle background browsing from the all the attendees. Customer says it somewhat diminished and is there a way to for all attendees to avail of HD feature camera settings?

 

Please do advise on what to do? Thank you for all the prompt response on this.

 

 

19 Replies
This is by design - to ensure this enough screen space for the other people in the meeting.

Hi Loryan,

 

Thank you for your quick response on this, appreciate it very much and I will relay the information back to the customer.

 

Cheers..

 

Eduardo 

I think this is an interesting point, and I look forward to see what Microsoft do when they add Team calling to their room solutions of SRS and Surface Hub in the next 6 months. When there are three people in a teams meeting you view two side-by-side with a lot of cropping to look portrait. If it's one person then that's fine, but if it was a room you might just see a slice of table rather than the people sitting around it. 

 

I would recommend sticking something on UserVoice so the product team can assess users priority. I think there ought to be a setting or auto detection and then the video is reduced in size rather than cropped to a different aspect ratio.

 

Teams uservoice is here -> https://microsoftteams.uservoice.com/forums/555103-public

I don't believe that's the case, at least not with a Surface Hub as it locks to widescreen view - regardless of how many people are in the call.

Eh?

 

I'm talking more about the experience for someone else viewing video from a surfacehub or SRS and another person. For 2 or 3 person calls Teams displays one image taller than it is wide. For example it might look like ...

 

Picture1.png

 

 

This is exactly the issue we face when using this camera: https://www.owllabs.com/.

 

Skype for Business has the "Don't center and crop my video" option. I believe Teams needs something similar.

I think the challenge is that teams is really centered around a single user.  The trouble is that we've rolled out Teams and then realized that it doesn't connect with our "teams" when they are in a single room.  We've struggled with the slice of the table issue on this one.  I hope that once SRS integration is complete it will work as expected.

We are running into this EXACT issue right now. We're evaluating Teams after SfB has had audio and video issues during video conferences. We join two conference rooms during these meetings and as soon as one person joins remotely, both conference tables get cut in half.

 

If this is as designed, okay. Provide me a check box or SOME kind of control. Or let me resize the video feed(s) on the receiving end. ANYTHING. I really want to like Teams but these and other little bugs (no windowed chats, no reordering of contact lists) is keeping me from doing so.

This devotes screen space to people who don't have cameras, so it takes up half the screen with their name initials.

 

We have a team in LA and one in Oklahoma, and during our team meetings only 2 or 3 people join by camera, and the camera just points at a conference room full of people.  But we can't see the whole table because the camera image is cropped in a very odd way.

There really needs to be an option to not crop the cameras.  We are evaluating MS Teams.  We have used multiple platforms (Zoom, Cisco CMS, Cisco WebEx Teams, Pexip, Polycom, Videxio, SfB) and none of them do this.  Cropping the webcam makes MS Teams is a huge problem as we have many rooms with people sitting around a conf table, connecting to the service.   The two things that would be great would be an option to not crop camera as well as more video layout options. Letting the user select between a layout that shows the person talking, big, and the others small, and an all equal (brandy bunch) split layout, would be great.

Yes, this is frankly nuts. There is no reason that a video call with two colleagues in another office always shows me the dead space between the two of them. For board room use it is even worse. The auto pan/zoom is more annoying than useful.

We didn't even know the auto-pan existed, because we always mute our teams video and just use a polycom conferene room phone for audio, and use teams just for video. So teams never "heard" any audio, and thus couldn't pan/zoom anyway.

 

We'd love to use teams for audio, but that obviously won't work because the only person we could hear in the other room would be the single person that has a laptop (hooked up to the projector) and that's only IF that laptop has a microphone (which most of ours do not).

So we trialed some SRS integration and unsurprisingly this is just as broken. Other viewers just get a slice of the view from the SRS.

Same here. We just rolled this out for a customer only only to find that the only thing visible in the meetings were slices of table. Albeit in HD. Needless to say, the customer was unimpressed and we now find ourselves rolling back to S4B since MS are not providing any information regarding this. Fail.

Lets get the word out at https://microsoftteams.uservoice.com/forums/555103-public/suggestions/31024261-wide-angle-web-cams-a...

 

It appears that once an idea has ~200 votes, it starts to actually get some attention.  It is at 113 right now and I've put out a request within our organization for people to vote for this one.  Teams has been a very successful roll out EXCEPT for this one glaring failure.

 

I'm confident that this will eventually be fixed because Microsoft apparently uses Skype Room Systems internally and will migrate to teams.  I can imagine that after the first executive board meeting conference call where they are staring at a blank wedge of the table in the room, someone will make this work.  Until then, a bit of encouragement from all of us might help.

Thanks.  I hadn't seen that.

Since January 2018. Not a great sign.

This issue is why a bunch of people in my company think Teams app is a mess.  No one here has a video camera on their laptops.  The best we have is conference rooms with a big TV and a single webcam plugged into a computer.

 

Everyone was shocked/impressed when we had a snowstorm and everyone joined a meeting from home. Several people (only a few) had webcams, and everyone was very delighted by the experience and even the background blur option.

 

But the bulk of the time, we have a shared meeting where our 20 team members gather into rooms in 3 cities, and so there's only 3 conference participants despite having 20 people all talking. And the video doesn't show the whole room of people, it just shows a corner of the table or whatever.

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