Jul 19 2019 06:08 AM
I am looking for a way to manage scripted replies to users in my organization. Typically I get asked the same question or problem and provide the same answers to many users. I'd like to be able to save a tailored response and quickly recall and send it to the user as myself (not a bot).
I don't want a separate bot for a user to interact with because I want to control the flow of the conversation. In a sense, I'd like to become the "bot". If a user asks me a question it would be nice to be able to type a command like !resetpassword and it sends the steps on how to reset a password to the user as myself (not a bot).
Right now I just have scripted reply's in a text file that I search through, copy and paste. I'm looking to improve this process.
Does teams offer this solution? Alternately, I am a developer, does the API allow for a custom solution which would allow this?
Jul 19 2019 06:45 AM
Jul 19 2019 11:07 AM
Oct 25 2019 09:04 AM
@JD_350 I use signatures in Outlook.
I know one other person who uses Quick Steps in Outlook. While I haven't used that, it does appear to have a "Shorcut key:" option; which may approximate the "command" feature.