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How to create FAQ tab?

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Simen Wolneberg
Occasional Visitor

Hi,

 

we are setting up a O365-support team in MS Teams in my organization where new users to MS Teams, etc can ask questions directly to a group of super users. We'd also like to create an easily available tab in the Team where team members can see Questions and Answers. I know I can use Onenote and Wiki for this purpose, but I am wondering if there is a better format that can be used. For example, I see that the T-bot has a "FAQ" tab which looks nice: The questions are all listed and when pressing a question the related answer is shown below it. Is there a feature in Teams which helps me set up a custom tab structured in the same way?

 

 

Capture.JPG

 

 

Thanks in advance for any help.

6 Replies
The way of having a feature similar to the FAQ section you have in T-BOT should be a FAQ Tab but you need a third pary (or maybe yourself) to build it...I have reviewed in the Developer Preview of Teams is there is a FAQ Tab, and for now there is not
Hi Simen, Were able to get an answer to your question ?
Hi all,

Another route is to use the new Yammer Q & A and then add the Yammer tab to Teams

https://techcommunity.microsoft.com/t5/Yammer-Blog/Announcing-question-and-answer-in-Yammer/ba-p/728...

Hope that helps

Best, Chris

@Christopher Hoard Thanks Chris.  We were looking forward to use Teams as a tool for Query Management (under KM Function).  Would appreciate if you can share any further information wrt this. Thank you 

Ok no problem. What would you like to know?

Best, Chris