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How long should I wait, after enabling Guest Access, before external guests can join Teams?

%3CLINGO-SUB%20id%3D%22lingo-sub-270646%22%20slang%3D%22en-US%22%3EHow%20long%20should%20I%20wait%2C%20after%20enabling%20Guest%20Access%2C%20before%20external%20guests%20can%20join%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270646%22%20slang%3D%22en-US%22%3E%3CP%3EI%20enabled%20Guest%20Access%20to%20Teams%2C%20over%20four%20hours%20ago%2C%20and%20yet%20when%20I%20attempt%20to%20add%20a%20new%20non-organization%20member%20to%20a%20Team%2C%20and%20I%20use%20their%20external%20email%20address%20I%20still%20don't%20get%20the%20%22Add%20As%20Guest%22%20option.%26nbsp%3B%20I%20only%20get%20the%20%22We%20Didn't%20Find%20Any%20Matches%22%20prompt.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20long%20is%20it%20supposed%20to%20take%20after%20enabling%20Guest%20Access%2C%20in%20the%20Admin%20Portal%2C%20that%20my%20users%20should%20be%20able%20to%20start%20inviting%20external%20users%20to%20join%20Teams%20as%20a%20guest%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-270646%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGuest%20Access%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-272285%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20I%20wait%2C%20after%20enabling%20Guest%20Access%2C%20before%20external%20guests%20can%20join%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-272285%22%20slang%3D%22en-US%22%3E%3CP%3ESome%20docs%20say%20to%20wait%20at%20least%2024%20hour%20before%20you%20should%20interpret%20this%20as%20an%20issue%20and%20file%20a%20support%20request.%20This%20is%20called%20cloud%20services..%20%2Fs%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-272247%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20I%20wait%2C%20after%20enabling%20Guest%20Access%2C%20before%20external%20guests%20can%20join%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-272247%22%20slang%3D%22en-US%22%3E%3CP%3Ewell%20most%20changes%20apply%20alot%20faster%20than%20that!%20But%20settings%20that%20stretch%20over%20several%20services%20must%20have%20time%20to%20synchronize%20between%20them..Gladly%2C%20these%20setting%20are%20not%20done%20that%20often%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eadam%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-272227%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20I%20wait%2C%20after%20enabling%20Guest%20Access%2C%20before%20external%20guests%20can%20join%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-272227%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20took%20over%2012%20hours%2C%20but%20the%20change%20finally%20propagated.%26nbsp%3B%20I'm%20just%20a%20little%20surprised%20that%20it%20took%20half%20a%20day.%26nbsp%3B%20That's%20not%20exactly%20a%20big%20selling%20point%20to%20move%20to%20Office%20365%2C%20if%20basic%20admin%20tasks%20don't%20propagate%20for%20half%20a%20day.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271039%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20I%20wait%2C%20after%20enabling%20Guest%20Access%2C%20before%20external%20guests%20can%20join%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271039%22%20slang%3D%22en-US%22%3EFirst%20I%E2%80%99ve%20heard%20of%20that%20change%20it%20that%E2%80%99s%20the%20case.%20Probabaly%20the%20best%20idea.%20Anyway%20if%20it%20is%20the%20case%20you%20can%20script%20the%20per%20team%20setting.%20Or%20you%20can%20script%20an%20existing%20team.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271036%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20I%20wait%2C%20after%20enabling%20Guest%20Access%2C%20before%20external%20guests%20can%20join%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271036%22%20slang%3D%22en-US%22%3EYeah!%20That%20could%20be%20it!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270981%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20I%20wait%2C%20after%20enabling%20Guest%20Access%2C%20before%20external%20guests%20can%20join%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270981%22%20slang%3D%22en-US%22%3EAlso%20don't%20forget%20to%20try%20a%20simple%20Signout%20from%20Teams%20App%20and%20them%20a%20SignIn%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270969%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20I%20wait%2C%20after%20enabling%20Guest%20Access%2C%20before%20external%20guests%20can%20join%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270969%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20you%20tried%20to%20create%20a%20new%20team%20for%20testing%20and%20adding%20new%20guest%20there%3F%20Based%20on%20my%20experience%20changing%20the%20guest%20setting%20is%20not%20retroactive%20and%20is%20only%20applied%20to%20new%20teams%20since%20the%20change.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270673%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20I%20wait%2C%20after%20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3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270651%22%20slang%3D%22en-US%22%3EWell%20there%20was%20a%20bug%20where%20it%20wouldn't%20take%20affect%20and%20you%20had%20to%20run%20a%20powershell%20script%20to%20kick%20it%20off.%20Even%20after%20running%20that%20command%20it%20can%20take%20up%20to%2024%20hours.%20I'll%20see%20if%20i%20can%20find%20it%20so%20you%20can%20check%20the%20setting%20in%20case%20they%20haven't%20fixed%20it%20yet%20with%20the%20new%20admin%20center.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-270648%22%20slang%3D%22en-US%22%3ERe%3A%20How%20long%20should%20I%20wait%2C%20after%20enabling%20Guest%20Access%2C%20before%20external%20guests%20can%20join%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-270648%22%20slang%3D%22en-US%22%3EI%20don%E2%80%99t%20know%20exactly%20how%20long%20it%20can%20take%20for%20this%20setting%20but%20it%E2%80%99s%20not%20unusual%20for%20settings%20to%20take%20time!%20Please%20have%20patience%20a%20bit%20longer!%3CBR%20%2F%3E%3CBR%20%2F%3EAdam%3C%2FLINGO-BODY%3E
Robert Gordon
Contributor

I enabled Guest Access to Teams, over four hours ago, and yet when I attempt to add a new non-organization member to a Team, and I use their external email address I still don't get the "Add As Guest" option.  I only get the "We Didn't Find Any Matches" prompt.

 

How long is it supposed to take after enabling Guest Access, in the Admin Portal, that my users should be able to start inviting external users to join Teams as a guest?

15 Replies
I don’t know exactly how long it can take for this setting but it’s not unusual for settings to take time! Please have patience a bit longer!

Adam
Well there was a bug where it wouldn't take affect and you had to run a powershell script to kick it off. Even after running that command it can take up to 24 hours. I'll see if i can find it so you can check the setting in case they haven't fixed it yet with the new admin center.
@Chris, this one?

Set-CsTeamsClientConfiguration -AllowGuestUser $True -Identity Global
I can't recall, having hard time finding the thread. Just turning that flag in the new admin center wasn't enough to activiate but it might be fixed. Robert, make sure you have enabled Office 365 group guest access as well since it is a requirement for Teams guest access. It's on the Office 365 admin center under Settings > Services & Add-ins > Office 365 Groups

Yep, all permissions that should be turned on in the Admin Portal are as they should be.

 

I'm doing a little hunting to see if I can find the thread that talks about the bug,

If it does require PowerShell to "trigger" the change, can anyone point me in the direction of step-by-step instructions for doing so?

Taken from “Office 365 for IT pros” by Tony Redmond:

Download the module (if you don’t have it already) and you can then run the cmdlet to enable or disable guest access. In this example, we enable guest access.

PowerShell

Import-Module SkypeOnlineConnector
$Cred = Get-Credential
$CSSession = New-CsOnlineSession -Credential $Cred
Import-PSSession -Session $CSSession
Set-CsTeamsClientConfiguration -AllowGuestUser $True -Identity Global
To check your configuration afterwards, run the Get-CsTeamsClientConfiguration cmdlet and make sure that AllowGuestUser is set to $True.

Yep, I've done that and the Cmdlet definitely shows that Guest access is enabled, but if I'm in Team, whether the web version or the desktop app, when I try to add a non-organization user's email address is just comes back at me with "We didn't find any matches" not the expected "(add as Guest)" option.

 

I'll wait until morning to see if the update propagates to the Teams environment.   I'm a bit disappointed that this isn't something that can take effect within a couple of hours.

Let me know tomorrow what happens and we take it from there!!

Adam

Have you tried to create a new team for testing and adding new guest there? Based on my experience changing the guest setting is not retroactive and is only applied to new teams since the change.

Also don't forget to try a simple Signout from Teams App and them a SignIn
First I’ve heard of that change it that’s the case. Probabaly the best idea. Anyway if it is the case you can script the per team setting. Or you can script an existing team.

It took over 12 hours, but the change finally propagated.  I'm just a little surprised that it took half a day.  That's not exactly a big selling point to move to Office 365, if basic admin tasks don't propagate for half a day.

well most changes apply alot faster than that! But settings that stretch over several services must have time to synchronize between them..Gladly, these setting are not done that often :)

 

adam

Some docs say to wait at least 24 hour before you should interpret this as an issue and file a support request. This is called cloud services.. /s

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