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Help Desk support of TEAMS - best practices?

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Lisa Stebbins
Contributor

We will be enabling GROUPS and TEAMS with the first of the year. We will be centralizing the creation of TEAMS in our IT department via a service desk request process. Once created, we would like to have a 'behind the scenes' access to all TEAMS without having to be a visible member of the TEAM. Something similar to the Site Collection Admin role per SPO site. The goal would be to equip the appropriate help desk personnel to be able to train, troubleshoot and resolve questions and problems the TEAM's owners and members might have. How might we achieve this?

5 Replies
Today there is not a real handy way of doing this. the overview of the teams in the environment is not good but Will ve charged soon! An update to the teams and admin center will allow you to overview all the teams and also see and alter membership, channels , settings etc..
With the new teams permission roles, the help desk personnel don’t need to be global admins either!
Til then you can work on the 365 group itself from the admin portal regarding memberships and settings but there’s not really a good way seeing the “Teams stuff”
You can use PowerShell and the graph but again maybe not that intuitive!
This feature in the admin center will be released in the beginning of next year I believe, but I’ll check the roadmap!!

Adam

Thank you @adam deltinger. At least I know I'm not looking in vane. :) Any updates you can offer about the timing would be very beneficial. As I said, our launch if planned for the first of the year so, crossed fingers, maybe the timing will work out!

Actually, I just checked the roadmap and it seems it's beginning to roll out!!

 

I'll check up on this!!

 

/ Adam

 

I don't see 'TEAMS' to click on yet in the Teams and Skype Admin portal. Keep me posted!

No, not yet! :) I’ll let you know when I know more details
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