01-16-2019 01:06 PM
01-16-2019 01:06 PM
I've invited my customer to a Team. They receive the email and can get logged in, but they get an error message saying Ask your admin to enable Microsoft Teams. Is there a way for the customer to access my Team as a guest without Teams being enabled in their tenant?
01-16-2019 01:10 PMSolution
01-16-2019 01:19 PM
01-16-2019 01:23 PM
When you say a commercial mail address you mean a Hotmail or Gmail account instead of a "Work or school account created by their IT department"? That just seems like a bad idea all around, since the organization will undoubtedly enable Teams at some point. If that's the case we probably won't be able to use Teams.
01-16-2019 01:29 PM
As an admin, I can answer that one - it is! Thanks for the suggestion though! :)
I asked her to login, get that access denied screen, then copy and paste the invite link into the same browser. My hope is that now she's authenticated, so maybe it will bypass her tenant and bring her right in to the Team I invited her to as a guest. I'm just not sure she'll understand what I'm asking. :(
01-16-2019 01:58 PM
01-16-2019 02:09 PM
01-16-2019 02:14 PM - edited 01-16-2019 02:15 PM
Yes, it seems that way. I think the user definitely has AAD but that the tenant is not turned on, or they don't have Teams enabled on their licence, or that external communications is not enabled. The access denied is coming from the source tenant not destination.
I may be wrong, but that's what it sounds like.
01-16-2019 03:08 PM
I don't know much about their environment. Actually, before all this started the customer told me they didn't have O365 at all, so this really caught me by surprise! I've confirmed with other guests that our environment is working, so I do think this is on my customer's end. I'll have to wait to hear back about anything else.
01-16-2019 03:13 PM
Customer is government, so I'm not sure this will be allowed. I'll wait to hear back from them and see. You and Chris have basically confirmed everything I assumed, so not a huge deal (but it would have been MUCH better if you guys had a magic fix for all this!! :)
At this point I think my temp workaround will be adding them into our tenant as Contractors, which we've done before for other things. Not ideal, but works. Thanks again for all the quick replies!
01-16-2019 03:22 PM
01-17-2019 05:34 PM