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Guest accounts unable to download PDF files

%3CLINGO-SUB%20id%3D%22lingo-sub-222752%22%20slang%3D%22en-US%22%3EGuest%20accounts%20unable%20to%20download%20PDF%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-222752%22%20slang%3D%22en-US%22%3E%3CP%3EGuest%20accounts%20are%20getting%20an%20error%20when%20they%20use%20the%20%22Download%22%20feature%20in%20MS%20Teams.%26nbsp%3B%20Workaround%20is%20to%20%22Open%20Online%22%20and%20they%20can%20download%20from%20there.%26nbsp%3B%20Sure%20would%20be%20nice%20to%20have%20this%20fixed%20soon.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-222752%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdoption%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EFiles%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EGuest%20Access%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUser%20Interface%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-222905%22%20slang%3D%22en-US%22%3ERe%3A%20Guest%20accounts%20unable%20to%20download%20PDF%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-222905%22%20slang%3D%22en-US%22%3E%3CP%3EGreat!%26nbsp%3B%20Thanks%20for%20feedback%20everyone.%26nbsp%3B%20Nice%20to%20have%20it%20confirmed%20outside%20of%20my%20environment.%26nbsp%3B%20I%20actually%20have%20another%20case%20open%20related%20to%20guest%20user%20and%20opening%20files.%26nbsp%3B%20If%20either%20of%20you%20could%20confirm%20it%20would%20be%20helpful.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20started%20getting%20reports%20from%20guest%20users%20that%20they%20are%20unable%20to%20open%20excel%20files%20from%20the%20conversation%20thread.%26nbsp%3B%20When%20they%20click%20on%20the%20file%20it%20opens%20in%20Teams%20with%20an%20error%20%22could%20not%20open%20file%22.%26nbsp%3B%20However%20if%20they%20go%20to%20the%20files%20tab%20and%20open%20the%20document%20from%20there%20it%20opens%20without%20issue.%26nbsp%3B%20If%20they%20open%20the%20files%20tab%20in%20SharePoint%20they%20can%20open%20the%20Excel%20documents%20from%20there%20as%20well%20without%20issue.%20Only%20occurs%20when%20they%20try%20to%20open%20from%20the%20Conversations%20tab.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20people%20uploading%20the%20files%20to%20the%20conversation%20thread%20are%20tenant%20users%20not%20guests.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-222900%22%20slang%3D%22en-US%22%3ERe%3A%20Guest%20accounts%20unable%20to%20download%20PDF%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-222900%22%20slang%3D%22en-US%22%3EMmm...now%20you%20mention%20this%20I%20think%20I%20have%20also%20experience%20this.%20I'm%20going%20to%20try%20to%20ping%20some%20folks%20in%20the%20product%20Team%20If%20I'm%20able%20to%20repro%20the%20problem%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-222899%22%20slang%3D%22en-US%22%3ERe%3A%20Guest%20accounts%20unable%20to%20download%20PDF%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-222899%22%20slang%3D%22en-US%22%3E%3CP%3EMS%20Ticket%20ID%3A%20%5BTicket%20%23%3A10956737%5D%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-222897%22%20slang%3D%22en-US%22%3ERe%3A%20Guest%20accounts%20unable%20to%20download%20PDF%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-222897%22%20slang%3D%22en-US%22%3EI%20can%20confirm%20this%20issues%20as%20well%2C%20had%20it%20happen%20the%20other%20day%20messing%20around%20in%20my%20guest%20tenant.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-222871%22%20slang%3D%22en-US%22%3ERe%3A%20Guest%20accounts%20unable%20to%20download%20PDF%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-222871%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20all%20of%20my%20guest%20users%20are%20using%20the%20desktop%20app%20as%20their%20organizations%20are%20licensed%20with%20E3's.%26nbsp%3B%20None%20of%20them%20are%20accessing%20this%20environment%20via%20the%20Web%20App.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'll%20open%20a%20ticket%20on%20this%20issue%20with%20Microsoft%2C%26nbsp%3B%20I%20tried%20here%20first%20because%20I've%20open%20several%20tickets%20with%20them%20in%20the%20last%26nbsp%3Bfew%20months%20and%20they%20direct%20me%20here%20%3A).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20the%20feedback%20Juan!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-222841%22%20slang%3D%22en-US%22%3ERe%3A%20Guest%20accounts%20unable%20to%20download%20PDF%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-222841%22%20slang%3D%22en-US%22%3EEy%20Ken%2C%3CBR%20%2F%3ECan%20you%20ask%20your%20guest%20users%20to%20try%20on%20different%20browsers%20and%20also%20to%20open%20an%20InPrivate%20session%3F%20It's%20also%20worth%20to%20open%20a%20support%20ticket%20and%20share%20the%20ticket%20ID%20here%3C%2FLINGO-BODY%3E
Ken Pilkins
Occasional Contributor

Guest accounts are getting an error when they use the "Download" feature in MS Teams.  Workaround is to "Open Online" and they can download from there.  Sure would be nice to have this fixed soon.

6 Replies
Ey Ken,
Can you ask your guest users to try on different browsers and also to open an InPrivate session? It's also worth to open a support ticket and share the ticket ID here

So all of my guest users are using the desktop app as their organizations are licensed with E3's.  None of them are accessing this environment via the Web App.

 

I'll open a ticket on this issue with Microsoft,  I tried here first because I've open several tickets with them in the last few months and they direct me here :).

 

Thanks for the feedback Juan!

I can confirm this issues as well, had it happen the other day messing around in my guest tenant.

MS Ticket ID: [Ticket #:10956737]

Mmm...now you mention this I think I have also experience this. I'm going to try to ping some folks in the product Team If I'm able to repro the problem

Great!  Thanks for feedback everyone.  Nice to have it confirmed outside of my environment.  I actually have another case open related to guest user and opening files.  If either of you could confirm it would be helpful.

 

I started getting reports from guest users that they are unable to open excel files from the conversation thread.  When they click on the file it opens in Teams with an error "could not open file".  However if they go to the files tab and open the document from there it opens without issue.  If they open the files tab in SharePoint they can open the Excel documents from there as well without issue. Only occurs when they try to open from the Conversations tab.

 

The people uploading the files to the conversation thread are tenant users not guests.  

 

Thanks!

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