Excel online display issues

e july
New Contributor

I have a user who is not able to see Excel files in the Teams and SharePoint Folder. She uses Windows 10 Pro, Surface Pro 4, Microsoft Edge ( also tried Chrome), Office 2016 (not O365 Office) but has a Office 365 account.


Every other user can see the Excel sheets except her.  She can see the sheet if she downloads it but not in Teams, SharePoint, or Excel Online - everyone else can see it in all manners This is what she gets, header but nothing else:Capture.PNG



 Any help on solving this issue is thanked



1 Reply

I recommend open a support ticket. 

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