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Error when adding a guest from another tenant

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Søren Skjold Andersen
New Contributor

I have created a Team for collaboration with external users.

 

We have a Office365 subscription and so has one of the external users I'm trying to add.

 

When I try to add the user, I receive an error message without specifications, and given the possibility to try again. 

 

It is apparently described here: https://docs.microsoft.com/en-us/microsoftteams/known-issues

Under "Guest Acces":

EU and APAC customers receive an error when they add a guest user from another tenant 

 

It is listed as a known solution to simply try again, but I have tried multiply times now, with no luck. How do I proceed?

3 Replies
Solution

Apparently, waiting solved the issue.

 

It was about 30 minutes since my last attempt, and now it works.

 

Issue solved.

Hi!

You get no error message details at all?

From where are you adding the guest?

Patience patience :)

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