Jan 02 2019 07:50 AM - edited Jan 02 2019 08:10 AM
We are loving Teams so far and is so much better than getting bogged down with emails. We need to have some of our automated workflows send out emails and get the notifications in Teams. When we send to the channel, users aren't getting the notifications like they would via chat. I've tried favouriting, and ensuring notifications are enabled but it just doesn't send out the notifications.
We need to either be able to email a chat group, or use mentions in our automated emails so the team members get a notification. Anyone able to sort this out yet?
**Edit** Yes I've also tried using the Follow option and don't get the notifications either.
Jan 02 2019 07:59 AM
Jan 02 2019 08:05 AM
Hi, @Kyle_OlsenSAB.
Just to clarify that adding a channel as Favorite is different from "Follow this channel" option. Also, did you Personal chat or Team chat when you've mentioned Chat groups?
Fred
Jan 02 2019 08:09 AM
When I'm in chat, I can do team or personal mentions and it works as expected. I need to use our automated system to send an email either using those mentions or else to the chat so people get notifications on their phones as well as the banner notifications. We're trying to establish a "no internal email" within our group and using teams exclusively. Allowing our automated workflows to use this is the last hurdle!
Jan 02 2019 08:14 AM
Jan 02 2019 09:29 AM
Yeah I'm learning that... too bad.
Jan 02 2019 08:46 PM
Jan 02 2019 10:57 PM
Jan 03 2019 05:23 AM
Jan 10 2019 11:39 PM
Nov 08 2019 06:56 PM
Nov 11 2019 02:59 PM
Aug 31 2020 01:07 AM
I also want to send email to Teams channel while mentioning "@General" so the entire users will get a notification.
Do you know if the integration was finished and this feature is available?
Jul 30 2021 12:32 AM
Sep 06 2021 11:55 PM - edited Sep 07 2021 12:00 AM
By default, channel notification is off. You can enable with below steps.
1. go to teams tab.
2. you will see three dots on the channel right side of the channel name and click on that.
3. you see "Channel notifications" and select all activity.
Each user has to follow this step to get notified. Hope this helps.
Sep 07 2021 12:15 AM
Hi @dduraipandian.
Thanks for your reply. However this does not fix the issue. There is still no notification when something is sent to a channel from an email. Even using a @mention.
Sep 07 2021 12:17 AM - edited Sep 07 2021 12:18 AM
This setting is specific to users. So Each user has to enable it to get notified from the channel. Did others enable and tested it out?
Oct 20 2022 07:56 PM