Home

Direct Routing and Calling Line Identity

%3CLINGO-SUB%20id%3D%22lingo-sub-854599%22%20slang%3D%22en-US%22%3EDirect%20Routing%20and%20Calling%20Line%20Identity%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-854599%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%20Teams%20seems%20to%20only%20allow%20three%20Calling%20Line%20Identity%20policies%20-%20Anonymous%2C%20User%20CLI%20and%20a%20Service%20Number.%20How%20do%20I%20assign%20a%20Direct%20Routing%20number%20as%20a%20user's%20Caller%20ID%3F%20Our%20customers%20want%20to%20setup%20an%20AA%2FCQ%20with%20a%20Direct%20Routing%20DID.%20The%20customer%20cannot%20use%20that%20AA%20number%20as%20the%20Calling%20Line%20Identity%20as%20it%20is%20not%20Anonymous%2C%20the%20user's%20own%20DID%20or%20a%20Microsoft%20Service%20number.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%20When%20will%20Microsoft%20support%20this%3F%20Customers%20need%20to%20use%20their%20own%20numbers%20as%20there%20Caller%20ID%20and%20not%20a%20Microsoft%20service%20number.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-854599%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-855431%22%20slang%3D%22en-US%22%3ERe%3A%20Direct%20Routing%20and%20Calling%20Line%20Identity%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-855431%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20not%20seen%20if%20they%20are%20working%20on%20this%20but%20it%20would%20be%20a%20good%20feature.%20For%20now%20you%20can%20set%20a%20service%20number%20as%20the%20Caller%20ID%20and%20then%20change%20this%20in%20the%20SBC%20used%20for%20Direct%20Routing.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Teams365
Occasional Visitor

Hello,

  Teams seems to only allow three Calling Line Identity policies - Anonymous, User CLI and a Service Number. How do I assign a Direct Routing number as a user's Caller ID? Our customers want to setup an AA/CQ with a Direct Routing DID. The customer cannot use that AA number as the Calling Line Identity as it is not Anonymous, the user's own DID or a Microsoft Service number.

 

  When will Microsoft support this? Customers need to use their own numbers as there Caller ID and not a Microsoft service number.

1 Reply

Hi,

 

I've not seen if they are working on this but it would be a good feature. For now you can set a service number as the Caller ID and then change this in the SBC used for Direct Routing.

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
22 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
flashing a white screen while open new tab
cntvertex in Discussions on
13 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
28 Replies