Ok so probably a stupid question and I am yet to test it so here goes. Call Queues... According to documentation, when an agent is set to DND or offline they are not presented with the call... however, it does not mention if this agent is engaged on another call.... my concern is that if this user has it set to go to VM if unavailable the VM will pickup the call... ( we have had this happen with some customers )... I dont want to make my customers pay for extra licenses if this will be an issue given I can configure similar services on the PBX
