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Dialer for MS Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-330336%22%20slang%3D%22en-US%22%3EDialer%20for%20MS%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330336%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20anyone%20aware%20of%20a%203rd-party%20tool%20for%20auto%20dialing%20from%20Microsoft%20Teams%3F%20We%20currently%20use%20a%20tool%20from%20Estos%20with%20SfB%20which%20works%20great.%20I%20reached%20out%20to%20Estos%20and%20they%20are%20not%20planning%20on%20making%20one%20for%20Teams%20so%20we're%20looking%20for%20an%20alternative.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20guidance%20would%20be%20appreciated.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-330336%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331636%22%20slang%3D%22en-US%22%3ERe%3A%20Dialer%20for%20MS%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331636%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20reply.%20We%20use%20SfB%20and%20Teams%20through%20Office%20365%20so%20we%20don't%20have%20the%20option%20of%20keeping%20Skype%20servers%20running.%20Interesting%20thought%20though!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-330681%22%20slang%3D%22en-US%22%3ERe%3A%20Dialer%20for%20MS%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330681%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EI%20don't%20think%20there%20is%20anything%20Teams%20native%20yet%20since%20third-party%20products%20are%20waiting%20for%20APIs%20for%20Teams.%20I%20know%20that%20the%20biggest%20contact%20center%20products%20for%20Teams%20are%20working%20with%20Microsoft%20in%20their%20TAP%20program%20to%20get%20this%20to%20work%20the%20same%20way%20as%20it%20do%20with%20SfB%2C%20but%20I%20guess%20we%20won't%20see%20anything%20this%20year.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20probably%20could%20use%20some%20third-party%20that%20will%20use%20SfB%20to%20do%20all%20the%20calling%20but%20the%20agent%20will%20get%20the%20call%20in%20their%20Teams%20client%2C%20so%20you%20could%20move%20users%20to%20Teams%20but%20you%20still%20have%20to%20keep%20your%20Skype%20servers.%20An%20example%20is%20Anywhere365%20that%20can%20do%20that.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%2FLinus%20Cansby%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-880558%22%20slang%3D%22en-US%22%3ERe%3A%20Dialer%20for%20MS%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-880558%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewe%20have%20developed%20a%20small%20Dialer%20App%20to%20dial%20from%20any%20application%20you%20can%20mark%20the%20phonnumber.%20If%20you%20interested%20just%20write%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F760%22%20target%3D%22_blank%22%3E%40Adrian%20VanderLaan%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Adrian VanderLaan
Occasional Contributor

Is anyone aware of a 3rd-party tool for auto dialing from Microsoft Teams? We currently use a tool from Estos with SfB which works great. I reached out to Estos and they are not planning on making one for Teams so we're looking for an alternative.

 

Any guidance would be appreciated.

3 Replies

Hi,

I don't think there is anything Teams native yet since third-party products are waiting for APIs for Teams. I know that the biggest contact center products for Teams are working with Microsoft in their TAP program to get this to work the same way as it do with SfB, but I guess we won't see anything this year.

 

You probably could use some third-party that will use SfB to do all the calling but the agent will get the call in their Teams client, so you could move users to Teams but you still have to keep your Skype servers. An example is Anywhere365 that can do that.

 

/Linus Cansby

Thanks for the reply. We use SfB and Teams through Office 365 so we don't have the option of keeping Skype servers running. Interesting thought though!

Hi,

 

we have developed a small Dialer App to dial from any application you can mark the phonnumber. If you interested just write :)

@Adrian VanderLaan 

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