There is one employee in or office who is unable to use Teams through the desktop app. Every time she tries to log on she gets: Error code - env_check_error Failed to connect to settings endpoint.
She has no problem using the web based version of the program.
We have uninstalled and performed a clean install and still no change in results. Moving to another computer returns the same results and no other user in the facility is experiencing any issue. Are you able to assist?
Logged into my computer as myself the user was able to use the desktop app without any issue. I'm thinking there is either something corrupt in her profile or possibly a registry setting that isn't configured properly.
Here are some of the suggestion that needs to be checked as well;
- has the Teams being pushed by any GPO or has been installed by any endpoint management software - has the Teams being installed part of the MS office package
with either of the above system, I would suggest removing the Teams manually and then also search for any registry files and any other folders inside app data and program folders in the users' profile that are somehow related to MS teams delete them.
after doing all these installs the new / updated version of the MS teams should resolve this issue.