05-31-2018 10:31 AM
We have an emergency response team at our office that handles calls for help with cleaning up spills of hazardous materials all around the state. Currently everyone on that crew uses groupme to receive notifications after hours. A call comes in our answering service texts a message to the groupme number then all of our people get the message and start determining who and what is needed.
Groupme has been inconsistent with messaging no getting to everyone in a timely manner, etc. Could Teams somehow be used in this scenario? Not sure how answering service would get message to the Team though. Any thoughts on this?
I was intrigued, since I could add the documents they use frequently to the Teams site, everyone could work on the same document from their device, etc.
Thanks,
Todd
05-31-2018 11:13 AM
It could be your answering service provides a Connector for Microsoft Teams or you could replace your answering service by one that does. Alternatively you could consider implementing your own Connector based on / together with your answering service or one that's easier to integrate with.
So I suggest you to have a look at the Apps currently in the Microsoft Teams Store or investigate the possibilies on developing your own:
05-31-2018 12:39 PM
Is the answering service 'people'? In which case I would suggest adding them to a team, and getting them to post into the team and @team to notify everyone.
05-31-2018 04:43 PM
06-01-2018 12:39 AM
Could you not use a Text / SMS to email service, which could then email the team channel address & would notify the team ?