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Coexistence Mode Problem

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Anıl Adaş
Contributor

Hi,

 

We have an coexistence mode problem in our organization on Microsoft Teams. I have access the admin center but I cannot change the coexistence mode. It only allows me to select "teams only" mode and gives me an error like "these settings for your organization have been set by Microsoft and can't be changed"

 

What can be the reason of this problem? How can we change this teams only mode? If you know the reason or any solution please let me know.

 

 

3 Replies

Hi Anıl Adaş,

See article here

https://social.technet.microsoft.com/Forums/en-US/5543c727-b30b-442b-853f-d6f532d04c92/why-i-cant-ch...

Normally get this when auto-upgraded to Teams. If this is the case, as the article suggests the only way to rollback is to contact support.

 

Some articles point to the ability to do it through Powershell

 

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Setting-back-to-Island-mode-after-automatic-u...

 

However, I would recommend to reach out to Support and see - if it is possible at this point - to do it supported otherwise could cause issues in your tenant


Hope that helps

Best, Chris

@Christopher Hoard Hi,

 

Thnaks for your response. Is there an easy way to comminicate with microsoft support team? An email address or sth else?

Hi Anil!

Yes, raise a ticket through the Microsoft 365 admin centre

Hope that leads to a result.

Best, Chris
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