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Chatting with someone outside your organization on Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-242769%22%20slang%3D%22en-US%22%3EChatting%20with%20someone%20outside%20your%20organization%20on%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-242769%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20just%20joined%20teams%20but%20we%20had%20people%20outside%20our%20organization%20that%20we%20were%20chatting%20with%20through%20Skype%20for%20Business.%20I%20am%20not%20able%20to%20chat%20with%20them%20now.%26nbsp%3B%20I%20was%20able%20to%20receive%26nbsp%3Bmessages%20from%20them%20yesterday%20but%20now%20I'm%20getting%20an%20error%20and%20the%20person%20outside%20the%20organization%20is%20getting%20a%20message%20saying%20I'm%20not%20online.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20do%20not%20want%20to%20go%20back%20to%20Skype%20b%2Fc%20Teams%20is%20a%20superior%20product%20but%20we%20need%20to%20be%20able%20to%20chat%20with%20companies%20outside%20our%20organization.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-242769%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-242817%22%20slang%3D%22en-US%22%3ERe%3A%20Chatting%20with%20someone%20outside%20your%20organization%20on%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-242817%22%20slang%3D%22en-US%22%3EThat%20would%20be%20on-prem%20then.%20Teams%20really%20doesn't%20work%20with%20on-prem%20just%20yet.%20Apparently%20that%20capability%20is%20rolling%20out%20and%20not%20deployed%20fully%20yet.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-242799%22%20slang%3D%22en-US%22%3ERe%3A%20Chatting%20with%20someone%20outside%20your%20organization%20on%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-242799%22%20slang%3D%22en-US%22%3E%3CP%3ENo%20one%20changed%20settings%2C%20I%20double%20checked%20them%20and%20we%20are%20all%20able%20to%20get%20external%20communications.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20not%20sure%20what%20platform%20they%20are%20on.%20They%20are%20a%20large%20company%20that%20has%20%22communicator%22%20which%20is%20some%20sort%20of%20skype%20for%20business.%20I%20haven't%20had%20any%20issues%20chatting%20with%20them%20until%20we%20made%20the%20switch.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-242780%22%20slang%3D%22en-US%22%3ERe%3A%20Chatting%20with%20someone%20outside%20your%20organization%20on%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-242780%22%20slang%3D%22en-US%22%3EAlso%20are%20the%20end%20point%20Skype%20users%20onprem%20or%20s4b%20online%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-242779%22%20slang%3D%22en-US%22%3ERe%3A%20Chatting%20with%20someone%20outside%20your%20organization%20on%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-242779%22%20slang%3D%22en-US%22%3EDid%20anyone%20mess%20with%20the%20external%20settings%20in%20the%20teams%20admin%20center%3F%20What%20about%20adding%20a%20domain%20in%20the%20allow%20%2F%20denied%20list%3F%3C%2FLINGO-BODY%3E
Stephanie Chmielecki
New Contributor

We just joined teams but we had people outside our organization that we were chatting with through Skype for Business. I am not able to chat with them now.  I was able to receive messages from them yesterday but now I'm getting an error and the person outside the organization is getting a message saying I'm not online. 

 

I do not want to go back to Skype b/c Teams is a superior product but we need to be able to chat with companies outside our organization. 

 

 

4 Replies
Did anyone mess with the external settings in the teams admin center? What about adding a domain in the allow / denied list?
Also are the end point Skype users onprem or s4b online?

No one changed settings, I double checked them and we are all able to get external communications. 

 

I am not sure what platform they are on. They are a large company that has "communicator" which is some sort of skype for business. I haven't had any issues chatting with them until we made the switch. 

Solution
That would be on-prem then. Teams really doesn't work with on-prem just yet. Apparently that capability is rolling out and not deployed fully yet.
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