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Chat icon randomly disappeared

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simonjeavons
New Contributor

Strange one - working at home on my laptop and suddenly chat disappeared within the Teams app......opened the app on my iphone and a message popped up saying settings had been changed and that the app needed to reload. It reloaded without the chat icon!

We are a small company and I am the admin so I know that no-one has changed any settings - I have looked in the Teams portal settings (via O365) and chat within group messaging policy is switched on?!


Very strange...help! 

5 Replies

@simonjeavons What is your Teams upgrade policy set to ? If it'sset to Skype Only then this would be expected.

Thanks for your reply Steve....

 

it's currently set to 'Islands' ....

@simonjeavons ok, does the icon also not show on the browser view of Teams. If it's missing I think it's right to open a support ticket, if it's there then try a full log out and back in on the desktop app.

@Steven Collier done a bit more digging

 

My individual user upgrade settings were set to 'Skype for Business' (global setting was Islands).

So i assume that some update took place which removed my Teams chat , i just happened to be online and using Teams when it happened!

I've changed my user settings to use the org-wide settings which are 'Islands', screenshots attached.

Teams apps (iphone, desktop and web) still aren't showing the chat option......been a couple of hours so i'm sure that the change would have propagated...

 

any ideas?!

 

 

My end-users are reporting the same behavior and we noticed it this Monday morning. O am also the IT Admin and I did not apply changes to the settings or deploy any updates before we noticed the change. I am also setup the same way. My Development and IT Dept uses Teams while everyone else uses Skype and we can go longer private chat using Teams since Monday morning... @simonjeavons 

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