09-11-2019 06:41 AM
09-11-2019 06:41 AM
I'm wondering if other people might have seen this issue and know how to solve it:
We're seeing a problem that after many months of renaming a channel that a new folder is created, and the files tab is linked to this new folder, appearing to users that all files have disappeared but they haven't as its just pointing to a different folder in the document library
So our experience is:
Originally we created a team and created some channels:
Then some of the channels were renamed, resulting in the files tab being linked to the original channel name folder in SharePoint (as per the known issues ) this is known behavior.
This has been working 100% fine for over a year like this... but suddenly this week we are seeing that the links are being broken and the user who clicks on the files tab ends up creating a new folder with the channel name ?
So now we're in the position where by we have 2 folders in the SharePoint document library, The files tab pointing to the new folder (with no files in it) and the old folder with all the files in.
If we scroll up and look at historical conversations in the channel then the files that were uploaded link to their correct (old) folder location.
Any suggestions ?
09-11-2019 06:54 AMSolution
09-11-2019 07:16 AM
09-11-2019 07:21 AM
09-14-2019 04:32 AM
@Iain FieldingYea, we literally just ran into this problem this week as well. I renamed a couple channels in one of our Teams a few months ago. This week the files and folders in one of the changed channels just "disappeared." As you say, they were still there in SPO in the original folder but not in the Teams folder. Interestingly, at the same time I also had a problem when I created a "test" folder in that same channel. The "test" folder didn't show up in SPO or in Teams Online for quite some time. I'm not sure if it was a caching issue or some sort of other online issue. I was trying so many different things I forget what actually got the "test" folder to show up in SPO.
In your experience, is the solution to move the files from the old named folder in SPO to the new named folder in SPO, outside of Teams? In other words, don't rely to much on Teams for heavy file manipulation tasks (moves, deletes, adds of large amounts of files and folders).
My other thought, in terms of a solution, is to try to copy the conversations (perhaps to a PDF file) then move all the files and folders to a "safe location. After that I'd delete the entire channel and make a completely new channel with a slightly different name. Then I'd move the files back into that channel.
I know, lots of work for a work around, but you got to do what you do.
Thanks for any feedback.
09-14-2019 04:37 AM
09-14-2019 07:23 AM