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Cannot verify identity when logging into Teams account

%3CLINGO-SUB%20id%3D%22lingo-sub-888302%22%20slang%3D%22en-US%22%3ECannot%20verify%20identity%20when%20logging%20into%20Teams%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-888302%22%20slang%3D%22en-US%22%3E%3CP%3EDear%20community%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20not%20sure%20if%20this%20is%20the%20right%20place%20to%20ask%2C%20but%20I%20don't%20know%20where%20to%20go.%20Microsoft%20support%20has%20not%20been%20of%20any%20help.%20The%20current%20situation%20is%20as%20follows%3A%20when%20I%20log%20in%20with%20my%20work%20account%20on%20Teams%20(or%20the%20Office%20platform)%20I%20need%20to%20verify%20my%20identity%20by%20either%20picking%20up%20a%20call%20or%20filling%20in%20a%20verification%20code%20I%20receive%20via%20SMS.%20Previously%20I%20accidentally%20hit%20'1'%20when%20I%20received%20this%20verification%20call%2C%20which%20(I%20think)%20blocked%20my%20account.%20Now%20when%20I%20try%20to%20log%20in%20I%20either%20get%20the%20error%20message%3A%20%22We%20did%20not%20receive%20the%20expected%20response%22%20when%20I%20select%20%3CEM%3Ephone%20call%3C%2FEM%3E%2C%20or%20I%20don't%20receive%20anything%20when%20I%20select%20%3CEM%3ESMS%3C%2FEM%3E.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20asked%20the%20administrator%20to%20reset%20my%20account%2C%20which%20he%20did%2C%20but%20this%20only%20changed%20my%20password.%20I%20still%20cannot%20verify%20my%20Teams%20account.%20What%20can%20I%20do%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-888302%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eaccount%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EIdentity%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EVerification%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-889444%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20verify%20identity%20when%20logging%20into%20Teams%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-889444%22%20slang%3D%22en-US%22%3E%3CP%3EHe%20should%20reset%20your%20MFA%20methods%20altogether.%20And%20once%20that's%20done%2C%20you%20should%20definitely%20switch%20to%20using%20the%20Authenticator%20app%20instead%20of%20phone%20call%2FSMS%20verification.%3C%2FP%3E%3C%2FLINGO-BODY%3E
siebrand030
Visitor

Dear community,

 

I am not sure if this is the right place to ask, but I don't know where to go. Microsoft support has not been of any help. The current situation is as follows: when I log in with my work account on Teams (or the Office platform) I need to verify my identity by either picking up a call or filling in a verification code I receive via SMS. Previously I accidentally hit '1' when I received this verification call, which (I think) blocked my account. Now when I try to log in I either get the error message: "We did not receive the expected response" when I select phone call, or I don't receive anything when I select SMS

 

I asked the administrator to reset my account, which he did, but this only changed my password. I still cannot verify my Teams account. What can I do?

1 Reply

He should reset your MFA methods altogether. And once that's done, you should definitely switch to using the Authenticator app instead of phone call/SMS verification.

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