some users cannot change their profile picture as the option is missing for them (in desktop as well in a web browser application).
I personally see the option and I have no idea what is happening as I checked all the possible setting in admin portal and user licenses.
Could someone help me, please?
Thanks. We have tried it via different browsers as well but unfortunately the option is still missing.
I also tried to open a support ticket to Microsoft right away but until now I have not been contacted (the ticket was opened two weeks ago).
Did you ever get a solution of this problem?
I too have this problem with a few of our users.
Best regards Lars Skogshus
Unfortunately no, but they were able to change it via mobile app.