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Can you receive an email notification if you @channel?

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testio2
Contributor

Hello

 

Is there a way for all members to receive an email notification if you @thechannel name in a team?

 

E.g. team name = test

Channel = Microsoft. I want to @microsoft so all members get an email notification?

 

Is the only way to get email notifications to @mention someone?

 

P.S Do you only receive email notifications if you are logged out of Teams or close the app?

 

I am struggling to get / test any email notifications. If someone followed a channel, and closed teams completely and the channel was @mentioned so @channel. Would they get an email notification?

4 Replies
You can set email notifications on different @mentions in the notification settings

You get the email if you sre inaktive within the client for some minutes

Adam
The default notification settings are Banner and E-mail for all @mentions. This means anytime you @user, @channel or @team mention they will get an activity feed notice for the @mention and also an e-mail of the @mention if they are inactive as Adam says. Being completely logged out is a form of being inactive.

Now here is the big gotcha, users MUST favorite the channel in order to get @channel mentions. If they don't they don't get them. Luckily as an owner they added a new ability to cause everyone to auto favorite a channel, this is in Team Settings > Channel tab. Keep in mind thou they can unfavorite a channel once it's added. This will be changing to show/hide in the near future. So keep that in mind over the next month or so.

Ideally you want to train your users to Treat Teams like E-mail by downloading the mobile app. I always ask users do you check e-mail on your phone?

If the answer is yes, then I tell them they should check Teams on their phone. You really want to avoid at all costs training your users to rely on e-mail while learning Teams, they should be in it and get their notifications, but obviously at first to start out the e-mail alerts get them to keep coming back and checking and it's why if they are active they don't get notifications is actually not a bad thing. But if they have the desktop client and mobile apps they really won't need e-mail alerts as long as they are paying attention to the apps :) which comes in time.

Thanks @Chris Webb  @adam deltinger 

 

Are there any other obvious forms of inactivity? 

Signing out of Teams

Closing the app

Maybe leaving it open but just not opening it? 

 

Lots of factors, depends if you have mobile app open, etc. Basically it boils down to, are you signed in at all, so sign out/quitting Teams on all devices. And if you've been away for about 5 minutes. Activity on a computer with Teams open will put you in Available status.
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