12-06-2018 02:08 AM
Hello,
I'm trying to favourite a channel in one of my teams, but it won't work. Nothing is displayed in the logs, and I can favourite other channels just fine.
I tried favouriting using :
- the star in the channels listing
- the option in the "three point" menu of the channel, in the channels listing
- the star next to the channel name in the channel window
Thank you
12-06-2018 02:30 AM
12-06-2018 02:39 AM - edited 12-06-2018 02:42 AM
Hi Adam,
I tried favoriting/unfavoriting a channel that was not favorited before : it works
I tried unfavoriting a channel that was already favorited : it doesn't work
I wish I could show you exactly but I can't due to confidentiality issues. Basically :
1- click on the the three point menu where it shows unfavorited channels
2- click on the star next to the channel
3- the menu closes and the channel is not displayed in favorited channels
4- if I click back on the three point menu I can see the channel is not favorited
Only workaround I found is making the channel a favorite for the whole team.
12-06-2018 03:04 AM
12-06-2018 03:07 AM - edited 12-06-2018 03:41 AM
They are removing the Favorite (heart) functionality, see the discussion in the Info Center community at Re: Can you please stop changing the layout/navigation?
Sorry, this is not directly relevant to the question (which I read too quickly)
12-06-2018 03:33 AM
12-06-2018 03:36 AM
12-06-2018 03:39 AM - edited 12-06-2018 03:40 AM
got it, my coffee is still brewing and i'm not thinking clearly:) I had been involved in that other discussion about losing favorites in this community and had that on my mind.
while my link is not relevant to the original question, it may be of interest so I won't delete it.
12-06-2018 04:11 AM
12-06-2018 07:25 AM
12-06-2018 07:44 AM
They are in the same team.
I should note that I'm an owner of the team.
12-06-2018 07:45 AM
12-06-2018 07:49 AM
12-06-2018 08:11 AM
12-06-2018 08:21 AM
12-08-2018 01:22 AM
12-10-2018 12:03 AM
Hello,
Sorry for the delay.
I would try using the app, but that means installing a new app called "Microsoft Intune" that apparently would register my personal device to my company, and I don't want that.
So I can't do the test sorry.
12-10-2018 01:17 AM
12-10-2018 01:28 AM
12-10-2018 01:38 AM
12-10-2018 02:07 AM
12-10-2018 02:14 AM
01-02-2019 04:21 AM
Same issue for me:
I cannot unfavorite 3 of the 12 channels of my team.
I tried in desktop app and web app.
01-03-2019 06:39 AM
Manually disconnecting and reconnecting seems to have done the trick.
01-03-2019 11:59 PM
@Vincent_AIRIAU wrote:Manually disconnecting and reconnecting seems to have done the trick.
I am sorry, but it didn't.
01-12-2019 11:38 AM
The same issue for me.
I cannot remove channels from favourite.
I tried in the Windows app, in browser and in Mobile app. No way.
Weirdest of all: one Team has 20 channels. Only one channel can be un-favourite, not the rest.
I've tried to delete and restore a channel: doesn't work.
Any suggestions?
Thanks in advance.
01-12-2019 11:41 AM
The same issue for me.
I cannot remove channels from favourite.
I tried in the Windows app, in browser and in Mobile app. No way.
Weirdest of all: one Team has 20 channels. Only one channel can be un-favourite, not the rest.
I've tried to delete and restore a channel: doesn't work.
Any suggestions?
Thanks in advance.
01-12-2019 11:47 AM
01-12-2019 11:57 AM
I will, thank you.
Anyway, after reviewing previous messages, I signed out and in from mobile (Android) app and now it works, but only on mobile.
01-12-2019 12:01 PM
01-15-2019 02:55 PM
I have the same issue. I have a Teams group with 44 channels. There are 2 channels that I cannot unfavorite. I tried logging out and quitting the app, then restarting and signing in. I tried all methods for unfavoriting. The function works for other channels in the same group, and others in the group don't have the issue with the 2 specific channels. I tried all methods via the web app - no dice.
I tried via the mobile app on my Samsung S9, it worked, and the 2 channels immediately dropped from my favorites list. I am still unable to favorite/unfavorite those channels from my desktop app or the web app, but the mobile app works fine. There must be something cached affecting those 2 channels?
Mobile app for the win.
01-16-2019 01:06 AM
01-17-2019 02:50 AM
01-17-2019 10:14 AM
Solution