Home

Can't Download Certain Files

%3CLINGO-SUB%20id%3D%22lingo-sub-266358%22%20slang%3D%22en-US%22%3ECan't%20Download%20Certain%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266358%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20been%20having%20an%20issue%20where%20I%20can't%20download%20certain%20PDFs%20from%20certain%20Teams.%20I%20get%20the%20message%3A%26nbsp%3B%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20314px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F55396i69FACFC275DE021E%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22MicrosoftTeams-image.png%22%20title%3D%22MicrosoftTeams-image.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20trying%20to%20download%20PDF%20files.%20If%20I%20open%20the%20SharePoint%20site%2C%20I%20can%20download%20it.%20But%20I%20just%20can't%20open%20it%20in%20the%20Teams%20client.%20Has%20anyone%20else%20had%20this%20issue%20before%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-266358%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291543%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20Download%20Certain%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291543%22%20slang%3D%22en-US%22%3E%3CP%3EGot%20the%20same%20issue%20in%20my%20company.%3C%2FP%3E%3CP%3EI'm%20unable%20to%20download%20some%20files%2C%20file%20preview%20inside%20teams%20works.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%26nbsp%3Balso%20some%20locks%20on%20files%2C%20like%20in%2090's%20windows%20NT.%20I%20can't%20move%20or%20delete%20locked%20files.%3C%2FP%3E%3CP%3EJust%20need%20to%20wait%20a%20couple%20of%20hours%20and%20it%20works%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288731%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20Download%20Certain%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288731%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%0A%3CP%3Edid%20you%20manage%20to%20solve%20this%20issue%20%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Ethanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-266415%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20Download%20Certain%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266415%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20copied%20the%20file%20to%20another%20team%2C%20I%20was%20able%20to%20download%20it%20successfully.%20I%20copied%20it%20back%20into%20the%20original%20team%2C%20and%20I%20still%20wasn't%20able%20to%20download%20it.%20It's%20weird.%26nbsp%3BI'll%26nbsp%3Bcreate%20a%20ticket%20with%20Microsoft%20and%20see%20what%20they%20say.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-266386%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20Download%20Certain%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266386%22%20slang%3D%22en-US%22%3EThere%20is%20nothing%20differentiating%20these%20files%20from%20other%20pdf%E2%80%99s%3F%20Tried%20renaming%3F%20Synced%20the%20library%3F%3CBR%20%2F%3ECreate%20a%20ticket%20with%20Microsoft%20if%20no%20one%20here%20has%20any%20other%20ideas!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-266379%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20Download%20Certain%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266379%22%20slang%3D%22en-US%22%3E%3CP%3EIt's%20the%20same%20PDF%20files%2C%20and%20the%20users%20trying%20to%20download%20them%20are%20tenant%20users.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-266378%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20Download%20Certain%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266378%22%20slang%3D%22en-US%22%3EIs%20it%20Always%20the%20same%20pdf%20files%20or%20random%3F%20Are%20the%20users%20trying%20to%20download%20them%20tenant%20users%3F%3CBR%20%2F%3EI%20think%20I%E2%80%99ve%20heard%20about%20this%20before%20but%20it%20was%20relating%20to%20guest%20users%20I%20believe..%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-787512%22%20slang%3D%22en-US%22%3ERe%3A%20Can't%20Download%20Certain%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-787512%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F200652%22%20target%3D%22_blank%22%3E%40Michael%20Bussey%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%26nbsp%3B%20having%20the%20same%20issue%2C%20one%20teacher%20(not%20guest)%20just%20cannot%20download%20certain%20files%20at%20all%2C%20there's%20nothing%20happening%20when%20she%20clicked%20download%20in%20anywhere.%20So%20weird.%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20Microsoft%20solve%20this%20bug%20asap%3F%20I'm%20the%20one%20asking%20the%20whole%20teaching%20team%20to%20move%20communications%20to%20MS%20Teams%20from%20email%2C%20and%20some%20teachers%20already%20felt%20reluctant%20for%20new%20technology.%20If%20more%20bugs%20continue%20to%20happen%2C%20we%20will%20never%20use%20MS%20Teams%20again.%20It's%20causing%20more%20trouble%20than%20benefits.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Michael Bussey
Occasional Contributor

I've been having an issue where I can't download certain PDFs from certain Teams. I get the message: MicrosoftTeams-image.png

 

I'm trying to download PDF files. If I open the SharePoint site, I can download it. But I just can't open it in the Teams client. Has anyone else had this issue before?

7 Replies
Is it Always the same pdf files or random? Are the users trying to download them tenant users?
I think I’ve heard about this before but it was relating to guest users I believe..

It's the same PDF files, and the users trying to download them are tenant users.

There is nothing differentiating these files from other pdf’s? Tried renaming? Synced the library?
Create a ticket with Microsoft if no one here has any other ideas!

When I copied the file to another team, I was able to download it successfully. I copied it back into the original team, and I still wasn't able to download it. It's weird. I'll create a ticket with Microsoft and see what they say. Thanks!

Hello,

did you manage to solve this issue ?

 

thanks

Got the same issue in my company.

I'm unable to download some files, file preview inside teams works.

 

I've also some locks on files, like in 90's windows NT. I can't move or delete locked files.

Just need to wait a couple of hours and it works

Highlighted

Hi @Michael Bussey 

We are  having the same issue, one teacher (not guest) just cannot download certain files at all, there's nothing happening when she clicked download in anywhere. So weird. 

Can Microsoft solve this bug asap? I'm the one asking the whole teaching team to move communications to MS Teams from email, and some teachers already felt reluctant for new technology. If more bugs continue to happen, we will never use MS Teams again. It's causing more trouble than benefits. 

Related Conversations
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
flashing a white screen while open new tab
cntvertex in Discussions on
14 Replies
Tabs and Dark Mode
cjc2112 in Discussions on
23 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
28 Replies