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Calls using phone number not ringing through to Teams Desktop app

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Jon Ostroushko
Contributor

I am using the most current version of the Teams app and I have a number I have been using with Skype for the past 12 months just fine. Now if I call that number it will not ring me in Teams. I can open Skype up and rings me just fine. Are there any changes that I am missing? I looked through settings on the client and server side and didn't see anything I need to switch. 

3 Replies
Solution
Assuming you mean a Skype for Business Online Number? If so you have to go into your Policy and set the default to Teams for it to ring inside of Teams. Reference this article is how I got mine to work: https://docs.microsoft.com/en-us/microsoftteams/configuring-teams-calling-quickstartguide

Yes that is correct. Thanks for the quick response I will check out that guide. 

Thanks again @Christopher Webb. That was quick and painless. 

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