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Calls to new SBC not routing from Teams outbound calls.

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%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F236792%22%20target%3D%22_blank%22%3E%40Ron%20Prague%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWell%20hey%2C%20I'm%20an%20idiot%20and%20had%20the%20SIP%20Signalling%20port%20misconfigured%20on%20the%20SBC.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-806168%22%20slang%3D%22en-US%22%3ERe%3A%20Calls%20to%20new%20SBC%20not%20routing%20from%20Teams%20outbound%20calls.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-806168%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F236792%22%20target%3D%22_blank%22%3E%40Ron%20Prague%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHey%20Ron%2C%20I%20am%20having%20the%20same%20issue%2C%20in%20my%20trunk%20configuration%20and%20on%20my%20SBC%2C%20I%20have%205061%20as%20my%20signaling%20port%20but%20still%20I%20am%20having%20the%20same%20issue.%20May%20I%20ask%20if%20you%20changed%20anything%20else%20%3F%3C%2FP%3E%3CP%3EThank%20you%20sir%3C%2FP%3E%3CP%3EAlexander%3C%2FP%3E%3C%2FLINGO-BODY%3E
Ron Prague
Contributor

We're using Direct Routing for teams, I've got an existing SBC that's working fine for our early adopters group.

 

I set up a new SBC on 5/1.  SBC Shows as registered and available in the Teams admin panel.  

Call from the PSTN network to my test user work and ring.

Calls from the test user to the PSTN network never hit my SBC, so they never get through.

The test user can take/make SIP calls without issue.

 

Did I miss something?

 

Here's the pertinent info:

Here's the SBC:

PS C:\Scripts> Get-CsOnlinePSTNGateway -Identity walsbc.biamp.com
Identity : walsbc.biamp.com
Fqdn : walsbc.biamp.com
SipSignallingPort : 5068
FailoverTimeSeconds : 10
ForwardCallHistory : False
ForwardPai : False
SendSipOptions : True
MaxConcurrentSessions : 25
Enabled : True
MediaBypass : False
GatewaySiteId :
GatewaySiteLbrEnabled : False
FailoverResponseCodes : 408,503,504
GenerateRingingWhileLocatingUser : True
PidfLoSupported : False
MediaRelayRoutingLocationOverride :


Here's my test user:

PS C:\Scripts> $User="Ron Test"
PS C:\Scripts> Get-CsOnlineUser -Identity $User | fl UserPrincipalName, EnterpriseVoiceEnabled, LineURI, OnPremLineURI, DialPlan, VoicePolicy, HostedVoiceMail, OnlineVoiceRoutingPolicy, TeamsCallingPolicy, TeamsUpgradePolicy
UserPrincipalName : ron.test@biamp.com
EnterpriseVoiceEnabled : True
LineURI : tel:+17813860579
OnPremLineURI : tel:+17813860579
DialPlan : US
VoicePolicy : HybridVoice
HostedVoiceMail : True
OnlineVoiceRoutingPolicy : US-MA-Waltham-International
TeamsCallingPolicy : AllowCalling
TeamsUpgradePolicy : UpgradeToTeams


Here's the Voice Routing Policy:

PS C:\Scripts> Get-CsOnlineVoiceRoutingPolicy -Identity US-MA-Waltham-International
Identity : Tag:US-MA-Waltham-International
OnlinePstnUsages : {US-MA-Waltham-National, US-MA-Waltham-Premium, US-MA-Waltham-Service, US-MA-Waltham-International}
Description : Allows local/national/international calls from Waltham, United States (781-216)
RouteType : BYOT


Here's one of the PSTN Usages with the proper gateway set. (they all have the right one)

Identity : US-MA-Waltham-International
Priority : 11
Description : International routing for Waltham, United States (781-216)
NumberPattern : ^\+((1(?!(900|976))[2-9]\d\d[2-9]\d{6})|([2-9]\d{6,14}))
OnlinePstnUsages : {US-MA-Waltham-International}
OnlinePstnGatewayList : {walsbc.biamp.com}
Name : US-MA-Waltham-International

 

I have a ticket open, but so far it's been a less than wonderful experience with the first person not knowing what Direct Routing even was.

 

2 Replies

@Ron Prague 

 

Well hey, I'm an idiot and had the SIP Signalling port misconfigured on the SBC.

@Ron Prague 

Hey Ron, I am having the same issue, in my trunk configuration and on my SBC, I have 5061 as my signaling port but still I am having the same issue. May I ask if you changed anything else ?

Thank you sir

Alexander