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Calls button/icon in Teams appearing and disapperaing from day to day

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Mattias Skog
Contributor

Why is it that some days I see the Calls icon/button in the left side menu of Teams and some days I don't see it?

8 Replies

Hi Good Question is this in the same tenant or are you switching between tenants?

if you are guest it will dissapear.

And is this on Mobile or browser or desktop app?

We do have the same behavior.

The same happened yesterday with my company account, on the desktop app. And its gone today. It's not related to switching tenants as I haven't used the desktop app for that since maybe half an year.

It's in the same tenant as I'm not a guest in any other tenants. Same behavior at least on Web and in Desktop client. I still have a Windows 10 Mobile so I'm not able to say about Mobile App as the Windows version doesn't have all functionality.

Since I'm using PSTN calling in Teams I always have the Call button but I've talked to customers that had the button one day and the next day it was gone for a couple of weeks and now it came back in the beginning of this week and now it is gone again.

It is hard to inform users about news in Teams client when it's only there for a day or two. 

In the log files for Teams client I can see "enableVoipCallTab":false,"result":"removed" and I guess this policy setting has something to do with this

They are probably having deployment issues with it and it hasn't fully rolled out, or your switching nodes that have it enabled. I've seen some odd things in Teams with features spinning up and off at odd times, and this feature is probably one of those. Bouncing around front end connection points might be effecting it, hard to tell.

 

I'm assuming both of you having the issues don't have PSTN setup and are just seeing the tab coming in due to the new "Everyone gets the calling tab" change they are rolling out. 

Mine comes and goes as well. Luckily I'm still in the planning phase, but this teaches me that I better 'wait' to discuss new features with users. I love not waiting 6 months for an update, but it does take some organization.

 

I took one of the Chris' recommendations and created a plan in Planner - when something new is announced I put a 'task' in the 'Announced' bucket, when it shows up and it's been there for a couple of weeks and one other person sees it as well, I put it in the 'Ready to Test' bucket, and after we determine that most everyone can see it (small sampling), we move it to the 'Its Here' bucket and post an announcement in the public training team.

 

I really like the Calls tab - it was a nice organization.

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