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Call queue groups - stop calls coming through when on another call

%3CLINGO-SUB%20id%3D%22lingo-sub-745906%22%20slang%3D%22en-US%22%3ECall%20queue%20groups%20-%20stop%20calls%20coming%20through%20when%20on%20another%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-745906%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20All%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20wonder%20if%20anyone%20can%20help%20with%20my%20scenario%20-%20it%20seems%20microsoft%20cant!%26nbsp%3B%20I've%20just%20migrated%20a%20client%20from%20S4B%20with%20a%20hosted%20provider%20over%20to%20Teams%20in%20O365.%26nbsp%3B%20I've%20setup%20a%20call%20queue%2C%20which%20rings%20a%20group%20of%20users%20(reception%20staff)%20simultaneously.%26nbsp%3B%20When%20a%20call%20comes%20in%2C%20one%20of%20the%20team%20will%20answer%2C%20while%20they%20are%20busy%2C%20the%20calls%20that%20hit%20the%20queue%20continue%20to%20come%20through%20to%20them%20and%20the%20screen%20pop%20%2B%20the%20incoming%20call%20notification%20are%20extremely%20distracting%2C%20even%20pressing%20reject%20on%20the%20screen%20pop%20it%20just%20comes%20back%20after%20a%20second%20or%20so.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20only%20suggestion%20microsoft%20have%20been%20able%20to%20offer%20is%20for%20the%20reception%20staff%20to%20manually%20change%20to%20DND%20when%20they%20accept%20a%20call%2C%20and%20then%20change%20back%20to%20available%20when%20the%20call%20is%20complete.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESurely%20i%20cant%20be%20the%20only%20person%26nbsp%3B%20that%20thinks%20this%20is%20a%20fundamental%20need%20for%20a%20PBX%20system%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-745906%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Ephone%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Equeue%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETeams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-745972%22%20slang%3D%22en-US%22%3ERe%3A%20Call%20queue%20groups%20-%20stop%20calls%20coming%20through%20when%20on%20another%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-745972%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F373634%22%20target%3D%22_blank%22%3E%40Mark_PNTS%3C%2FA%3Ethat's%20what%20attendant%20routing%20does%2C%20switch%20to%20serial%20or%20round%20robin.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-745982%22%20slang%3D%22en-US%22%3ERe%3A%20Call%20queue%20groups%20-%20stop%20calls%20coming%20through%20when%20on%20another%20call%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-745982%22%20slang%3D%22en-US%22%3EThanks..%20waiting%20to%20get%20the%20free%20virtual%20licenses%20applied%20to%20my%20account%20so%20I%20can%20setup%20AA%20properly.%20But%20ideally%20I'd%20like%20all%20non%20busy%20extensions%20in%20the%20group%20to%20ring%20simultaneously%3C%2FLINGO-BODY%3E
Mark_PNTS
New Contributor

Hi All,

 

I wonder if anyone can help with my scenario - it seems microsoft cant!  I've just migrated a client from S4B with a hosted provider over to Teams in O365.  I've setup a call queue, which rings a group of users (reception staff) simultaneously.  When a call comes in, one of the team will answer, while they are busy, the calls that hit the queue continue to come through to them and the screen pop + the incoming call notification are extremely distracting, even pressing reject on the screen pop it just comes back after a second or so.  

 

The only suggestion microsoft have been able to offer is for the reception staff to manually change to DND when they accept a call, and then change back to available when the call is complete.

 

Surely i cant be the only person  that thinks this is a fundamental need for a PBX system? 

2 Replies

@Mark_PNTS that's what attendant routing does, switch to serial or round robin.

Highlighted
Thanks.. waiting to get the free virtual licenses applied to my account so I can setup AA properly. But ideally I'd like all non busy extensions in the group to ring simultaneously
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