I wonder if anyone can help with my scenario - it seems microsoft cant! I've just migrated a client from S4B with a hosted provider over to Teams in O365. I've setup a call queue, which rings a group of users (reception staff) simultaneously. When a call comes in, one of the team will answer, while they are busy, the calls that hit the queue continue to come through to them and the screen pop + the incoming call notification are extremely distracting, even pressing reject on the screen pop it just comes back after a second or so.
The only suggestion microsoft have been able to offer is for the reception staff to manually change to DND when they accept a call, and then change back to available when the call is complete.
Surely i cant be the only person that thinks this is a fundamental need for a PBX system?