Call disconnects while on mute.

[BenRooke]

Hi.

We have an issue where customers are complaining that a call will disconnect from a conference when the user has been on mute for a few minutes.  Is there anything within Teams back end that would cause this or is this likely to be SBC behavior... Direct Routing

[#2 · Accepted solution]

@BenRooke that'll be the SBC disconnecting a call as it thinks the connection is broken as no data is coming on mute. See

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Error-when-redirecting-calls-from-AutoAttenda...