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Call contact (Phone call) from Outlook Contacts

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Alistair Keay
Occasional Contributor

Currently when in outlook contacts.

When I choose a contact (right click, call) SFB Client is being opened.

Can I change this to use Teams instead to make the phone call?

(Teams licensed for Phone System and phone number allocated)

 

Also is there any update on calling contacts (roadmap) for teams?

Ie Select a contact in Teams and call the user's mobile or office number etc.

Finally will outlook contacts be surfaced in teams?

 

Thanks

4 Replies
Solution

Hi,

You have to register tel: links in Windows so that they are registered to use Teams instead of Skype.

Check it out here http://www.lync.se/?p=538

 

I Teams you can go to Calls button > Select Contacts, find your contact (it displays your contacts from Outlook) and press the three dots to the right of the contact, you should then see a menu with all numbers.

image.png

 

/Linus Cansby

I agree with @Linus Cansby here as the solution. Tel: Links are still set to use SfB.

Best, Chris
Highlighted

Thanks both for the reply.

So tel:xxx I had setup and it opens Teams fine.

However calling from within outlook contacts fires up SFB.

 

Perfect answer re calling from within contacts. Thanks (Completely missed that).

In some ways the above is less of an issue as the method of using contacts in teams will covers most situations.

  • Do you know the expected lag between adding a contact in outlook and it becoming available in Teams? Doesn't appear to be instant.

 

Can I ask a further basic question.

  • "Speed Dial", going into contacts I can call users as you outline fine by number etc. I can then add to "speed dial" but how do you add the office number to the speed dial contact vs mobile. Also from within Speed dial are you limited to one method of calling?

 

Thanks

 

 

 

 

 

 

 

 

 

The lag is probabaly Teams cache. Sign out and in and see if it forces an update. Otherwise it’s and index lag.

As for calling from outlook. Does your chat bubble open in Skype as well? If so Check your upgrade settings for your org or yourself what is it set too?
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