CDR QOE data

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Frequent Contributor

Is there a 3rd party vendor list which are doing integration with Microsoft Team to provide customized reporting on Call detailed records and Quality data related to enterprise voice.

3 Replies

I've not heard of any, but really haven't needed to look. CQD and Call Analytics are pretty good, I can't think of a great deal that you would want more features for. I think in the longer term we will see these fully integrated with the new teams admin experience.

Main Problem is to bulk export, schedule mails, customize views as required etc.

Is there a plan for vendors like Unify Square, Audiocodes OVOC to integrate with Teams using Microsoft API's

Hi All,  I can't speak for other vendors but I know at Unify Square we have incorporated the Graph API data into our PowerSuite solution (which also covers Skype for Business).  This allows us to cover the On Prem deployment pieces and Online all from a single place.  There will always be some type of need for 3rd party reporting and solutions and we have a special focus on the end user experience that definitely shows value for our customers.    

 

HTH

 

-Kevin

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