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Busy Tone on Microsoft Team

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Giuseppe Tristano
Occasional Contributor

Hello there,

 

Is there (or is it in the backlog) the Busy Tone feature for Microsoft Teams?

 

Thank you in advance

giuseppe

12 Replies
Not aware of this, but I will ask about it :)

Is there any update on that topic?

Unfortunately no
beppe
Hi @Giuseppe Tristano,

There is a uservoice for busy options, such as Busy on Busy (Busy Tone) and Busy to Voicemail.

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36213310-busy-options-busy-on-...

I have voted for this and would recommend others do too. I would also recommend raising this at the next general Teams AMA when it comes up later in the year. I think this is a key functionality to have. Just need more voices to push it up the agenda.

Hope that helps.

Best, Chris

Busy on Busy is on the Roadmap

https://www.microsoft.com/de-de/microsoft-365/roadmap?featureid=49990

Currently in Development.  Planned May 2019

I remember the discussion about this feature in SfB. There are some reasons like Contact Center where this feature is useful.

 

Is it just "nice to have" or a specific scenario you plan ?  

 

Oliver

@Giuseppe Tristano 

hello I am Kialan.

@okoerber , yes, contact centre is one of the scenarios but also for common area phones in hospitality or healthcare this is often requested.

 

Sascha

Sure, was announced at EC19

https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/What-s-new-in-Microsoft-Teams-the-Enterp...

Looking forward to this functionality!

Best, Chris

@Giuseppe Tristano Now it's available. You can configure busy on busy via Teams Admin Center and there within the VoIP calling policies.

@Erik Kleefeldt But be aware of some issues qith the Q.850 Error Code today.  

See (https://www.msxfaq.de/teams/pbx/directrouting_q850.htm)  (german, sorrry guys)

 

REASON: Q.850;cause=63;text="xxxx-xxxx-xxxx-xxxx-xxxx;User is busy and currently active on another call." 

If you use a SBC with a ISDN-Link and the SBC is unable to rewrite the Q.850 Code to a 17, then the PBX may start redialing due an "unknown error"

Thanks, I'll keep that in mind.
Btw, very good and detailed description.
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